Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee IT functions, focusing on strategy and service management.
- Company: Join a dynamic workplace that values flexibility and innovation.
- Benefits: Enjoy hybrid work, competitive salary, and a range of perks.
- Why this job: Be a key player in driving digital transformation and enhancing IT services.
- Qualifications: Experience in IT management and strong communication skills are essential.
- Other info: This role is perfect for those looking to grow within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
My client offers a dynamic, flexible workplace and seeks an IT Operations Manager to oversee and coordinate IT functions-focusing on strategy and service management rather than hands-on or man management tasks.
About the role:
You will support the Head of IT & Change with the management of day-to-day operations of the IT department, ensuring the business' IT needs are being met and prioritised and deputise when required.
Key Responsibilities:
- Oversee IT systems, infrastructure, and service providers to meet the ongoing needs of the business.
- Ensure operational stability and drive digital transformation, including evaluating current IT system performance and identifying areas for improvement.
- Supporting strategic Alignment IT initiatives with business goals.
- Manage change, release processes, IT risks, and cyber security.
- Act as the key liaison between business and IT, ensuring strong stakeholder relationships and customer satisfaction.
- Overseeing change and release processes to ensure risks are appropriately evaluated and managed, and best practice is followed.
Experience in:
- IT management/oversight.
- Strong alignment of IT projects with business strategy.
- Excellent communication and stakeholder engagement.
- Experience with Managed IT Service Providers.
- SharePoint Administration and ITIL Foundation (desirable).
Benefits
- Competitive salary + bonus.
- Defined benefit pension scheme.
- Hybrid working (home & Edinburgh office).
- Flexible working arrangements anytime between 7am and 7pm
- Internal career advancement
- Inclusive parental policies.
- Employee Assistance Programme.
- Peer-nominated awards & referral bonus.
- Salary Extras portal with discounts, healthcare, gym offers, and more.
- This role may suit candidates who hold the following job titles or key skills:
- IT Service manager, Service Desk Manager, IT Business Relationship Manager
How to Apply
Send your CV to joanne.fletcher@edenscott.com
For alternative formats or accommodations, call 07471 353279 for a confidential conversation.
Equal Opportunity Employer – UK work eligibility required.
IT Operations Manager (hands off and non management) employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager (hands off and non management)
✨Tip Number 1
Familiarize yourself with ITIL principles and frameworks, as they are crucial for managing IT services effectively. Understanding these concepts will help you demonstrate your capability to align IT operations with business strategies.
✨Tip Number 2
Build a strong understanding of stakeholder management and communication skills. Since this role emphasizes acting as a liaison between IT and the business, showcasing your ability to foster relationships will be key in your application.
✨Tip Number 3
Highlight any experience you have with digital transformation projects. Being able to discuss specific examples where you've driven change or improved IT systems will set you apart from other candidates.
✨Tip Number 4
Research the company’s current IT infrastructure and any recent changes they've made. This knowledge will not only prepare you for potential interview questions but also show your genuine interest in the role and the organization.
We think you need these skills to ace IT Operations Manager (hands off and non management)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your experience in IT management, service management, and stakeholder engagement.
Craft a Targeted CV: Your CV should reflect your relevant experience in overseeing IT systems and infrastructure. Emphasize your skills in aligning IT projects with business strategy and any experience with Managed IT Service Providers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Highlight your ability to support strategic alignment and manage change processes effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eden Scott
✨Understand the Role's Focus
Make sure you grasp that this position is about overseeing IT functions with a strategic focus rather than hands-on management. Be prepared to discuss how your experience aligns with managing IT operations and service management.
✨Showcase Your Communication Skills
Since the role involves acting as a liaison between business and IT, highlight your excellent communication skills. Prepare examples of how you've successfully engaged stakeholders and ensured customer satisfaction in previous roles.
✨Demonstrate Strategic Alignment
Be ready to discuss how you've aligned IT projects with business goals in the past. Think of specific instances where your strategic input led to improved IT performance or operational stability.
✨Prepare for Change Management Questions
Given the emphasis on managing change and release processes, prepare to talk about your experience with change management. Discuss how you've evaluated risks and implemented best practices in previous positions.
