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- Tasks: Lead IT Change Management activities and ensure robust governance for all IT changes.
- Company: Join a dynamic team focused on optimising IT services and enhancing change management processes.
- Benefits: Enjoy remote work flexibility with occasional travel for workshops and collaborative sessions.
- Why this job: Be part of a critical role that safeguards live services and drives continuous improvement in IT.
- Qualifications: Proven experience in IT Change Management, ITIL certification, and expertise in ServiceNow required.
- Other info: Ideal for those passionate about risk mitigation and optimising ITSM processes.
The predicted salary is between 36000 - 60000 £ per year.
Remote role – maybe need for occasional travel to office for workshops.
Are you a skilled IT Change Specialist with a passion for safeguarding live services and optimising change processes? Do you have a strong background in ServiceNow, ITIL, and IT Service Management (ITSM)? The client is looking to expand their Change Management team to enhance business-as-usual (BAU) change operations and drive a project to improve change management processes. This role is critical to ensuring the stability of their IT environment, minimising risk, and delivering seamless experiences for both internal and external customers.
What You’ll Be Doing:
- Leading IT Change Management Activities – Ensuring robust governance for all IT changes and protecting live operational services.
- Facilitating Change Approval Forums – Chairing Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
- Leveraging ServiceNow & MI Reporting – Producing executive-level Management Information (MI) reports to support decision-making.
- Driving Continuous Improvement – Enhancing processes, governance, and automation within ServiceNow Change Management.
- Risk & Compliance Management – Ensuring all activities align with internal policies, regulations, and industry standards.
- Collaboration & Communication – Working closely with IT teams, stakeholders, and Service Protection colleagues to drive best practices.
Your experience:
- Proven experience in IT Change Management within a regulated environment (finance, healthcare, government).
- ITIL-certified with deep knowledge of IT Service Management (ITSM) best practices.
- Expertise in ServiceNow, including Change Management, CMDB, and MI reporting.
- Strong stakeholder engagement skills, with experience in chairing high-level forums.
- Ability to balance multiple tasks under pressure and implement process improvements.
- Experience integrating Change, Incident, Problem, and Release Management processes.
Nice to Have (But Not Essential):
- ServiceNow Certification (Certified System Administrator, ITSM Implementation Specialist).
- Experience in ServiceNow automation and advanced MI reporting.
If you're passionate about driving change management excellence, mitigating risks, and optimising ITSM processes, this is the perfect opportunity for you!
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
IT Change Specialist employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies mentioned in the job description, particularly ServiceNow and ITIL. Being able to discuss your hands-on experience with these platforms during any conversations will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the IT Change Management field, especially those who have experience in regulated environments like finance or healthcare. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your approach to risk and compliance management in detail. Highlighting your strategies for ensuring alignment with internal policies and industry standards will set you apart from other candidates.
✨Tip Number 4
Showcase your stakeholder engagement skills by preparing examples of how you've successfully chaired forums or led discussions in previous roles. This will illustrate your ability to collaborate effectively and drive best practices within teams.
We think you need these skills to ace IT Change Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Change Management, particularly within regulated environments. Emphasise your ITIL certification and any relevant expertise in ServiceNow, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for optimising change processes and safeguarding live services. Mention specific examples of how you've successfully led IT Change Management activities and facilitated Change Approval Forums in the past.
Highlight Relevant Skills: Clearly outline your skills in stakeholder engagement and your ability to chair high-level forums. Discuss your experience with MI reporting and how it has supported decision-making in previous roles.
Showcase Continuous Improvement Initiatives: Include examples of how you've driven continuous improvement in change management processes. This could involve automation within ServiceNow or implementing best practices that enhanced governance and compliance.
How to prepare for a job interview at Eden Scott
✨Showcase Your IT Change Management Experience
Be prepared to discuss your previous roles in IT Change Management, especially within regulated environments. Highlight specific examples where you successfully safeguarded live services and optimised change processes.
✨Demonstrate Your ServiceNow Expertise
Familiarise yourself with the latest features of ServiceNow, particularly in Change Management and MI Reporting. Be ready to explain how you've leveraged these tools in past projects to drive improvements.
✨Prepare for Governance Discussions
Since the role involves chairing Change Approval Forums, practice articulating your approach to governance and risk management. Think of scenarios where you ensured compliance with internal policies and industry standards.
✨Engage with Stakeholders Effectively
Strong stakeholder engagement is crucial for this position. Prepare to discuss how you've collaborated with various teams and facilitated high-level forums, ensuring that all voices are heard and best practices are followed.
