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- Tasks: Provide 1st and 2nd line IT support and manage hardware/software rollouts.
- Company: Global manufacturing organisation with a dynamic work environment.
- Benefits: Competitive daily rate, supportive team, and opportunities for career growth.
- Why this job: Join a forward-thinking company and make a real impact in IT.
- Qualifications: Degree in IT and at least 2 years of relevant experience.
- Other info: Occasional travel required; clean driving licence needed.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Please note this role requires an immediate starter
Excellent opportunity for an IT Administrator to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract – £150 per day (INSIDE IR35).
Are you a dynamic, hands-on IT professional who thrives in a fast-paced environment and enjoys variety in your day-to-day work? To join our UK Services division, based in East Kilbride, with occasional travel to another central Scotland site.
In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects.
Responsibilities
- Provide 1st and 2nd line support across desktop, laptop, server, and printer systems
- Administer Microsoft 365 and Windows 11 environments
- Perform patching and support for various business applications
- Manage IT peripherals and printer systems across multiple UK sites
- Register and manage change requests and trouble tickets
- Participate in IT projects focused on system modernisation
What You Will Bring
- Degree in an IT-related discipline
- Minimum of 2 years in a similar role
- Strong technical knowledge and analytical skills
- Familiarity with Microsoft applications and general IT infrastructure
- Track record of troubleshooting issues
- Excellent communication and customer facing skills
- Ability to think outside the box, prioritise effectively, and take ownership of issues
Bonus experience
- Previous experience working in a manufacturing organisation
Additional Info
- Hours: 8am – 4pm (with occasional out-of-hours work)
- Location: East Kilbride (with travel to another central Scotland site)
- Requirements: Clean driving licence and access to own vehicle
This is a fantastic opportunity to gain broad experience in a supportive and forward-thinking organisation. If you\’re ready to make an impact and grow your IT career, we would love to hear from you.
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IT Administrator employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and brush up on common IT scenarios you might face. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, don’t hesitate to share it during interviews. Demonstrating your hands-on abilities can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure to submit your application directly for the best chance at landing that role.
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for our dynamic team. Mention any relevant experience in manufacturing and how you can contribute to our IT projects focused on system modernisation.
Show Off Your Communication Skills: Since this role involves supporting over 300 users, we need to see your excellent communication skills in action. Use clear and concise language in your application to demonstrate how you can effectively interact with users and resolve their issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out on the chance to grow your IT career with us!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and Windows 11. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific projects you've worked on that relate to system modernisation.
✨Showcase Your Customer Service Skills
Since this role involves providing support to over 300 users, it's crucial to demonstrate your excellent communication and customer-facing skills. Prepare examples of how you've successfully resolved user issues in the past and how you handle difficult situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to think on your feet. Practice responding to common IT support scenarios, like how you'd troubleshoot a printer issue or manage a change request. This will show your problem-solving abilities and your capacity to prioritise effectively.
✨Highlight Your Adaptability
This role requires someone who thrives in a fast-paced environment. Share experiences that showcase your ability to adapt to changing situations, manage multiple tasks, and take ownership of issues. Employers love candidates who can think outside the box and stay calm under pressure.
