Edinburgh City Centre (Office-based, 5 days per week)
About the Company
Our client is a leading, high-growth Managed Service Provider (MSP), delivering modern IT solutions and exceptional support to a wide range of organisations. With continued growth, they are looking to expand their service desk with ambitious individuals eager to build a career in IT.
The Role
As a 1st Line IT Support Technician, you’ll be the first point of contact for clients, delivering excellent customer service while resolving a wide range of technical issues.
You will support all systems but they're predominately Microsoft 365, end-user devices, and core IT systems, ensuring users stay productive and receive a high-quality support experience.
Key Responsibilities
- Act as the first point of contact via phone, email, and ticketing systems
- Diagnose and resolve technical issues remotely wherever possible
- Manage and maintain accurate support tickets
- Provide support across all systems but mainly Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Troubleshoot devices including laptops, desktops, and peripherals
- Support connectivity issues (Wi‑Fi, VPN, networking basics)
- Escalate more complex issues to senior engineers
Your background
We are open to a range of backgrounds, as long as you combine technical understanding with strong customer skills:
You will either have:
- A HND (or similar) in IT, alongside call centre or strong customer service experience
Key Skills & Attributes:
- Strong communication and customer service skills
- Interest in IT and problem solving
- Knowledge of Microsoft 365 and Windows
- Well organised with good attention to detail
- Positive attitude and willingness to learn
Why Apply?
- Join a fast-growing, modern MSP environment
- Clear progression and development opportunities
- Work in a supportive, team-driven culture
- Gain hands‑on experience across a broad technology stack
Information Technology Help Desk employer: Eden Scott
Eden Scott is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Data Modelling Architect. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge AI-driven projects in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and contributions.
