At a Glance
- Tasks: Lead daily operations of a busy leisure venue and ensure exceptional customer experiences.
- Company: Join a dynamic team in the leisure and hospitality sector.
- Benefits: Competitive salary up to £35,000 plus benefits and career development opportunities.
- Other info: Flexible working pattern with some weekend shifts; great for those seeking growth in a fast-paced setting.
- Why this job: Make a real impact by enhancing customer journeys and leading a passionate team.
- Qualifications: Experience in team leadership and operational management in customer-focused environments.
The predicted salary is between 30000 - 35000 € per year.
This role leads the day‑to‑day running of a busy leisure venue, ensuring smooth operations, exceptional customer experience, and consistent commercial performance. You will manage and develop the supervisory team, drive operational standards, and ensure all activities, facilities, and services run efficiently and safely.
The position requires a hands‑on leader who can balance people management, operational excellence, compliance, and customer engagement in a fast‑paced environment.
Key Responsibilities- Operational Leadership
- Oversee the full daily operation of the venue, ensuring all activities, facilities, and customer touchpoints run seamlessly.
- Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) to enhance service quality, efficiency, and revenue performance.
- Act as the primary escalation point for operational issues, customer concerns, and supervisor performance matters, resolving issues promptly.
- Ensure the venue is consistently presented to the highest standard, including daily checks, opening/closing procedures, and equipment readiness.
- People Management & Development
- Lead, coach, and develop the supervisory team, ensuring they have the skills, knowledge, and behaviours to deliver outstanding service.
- Conduct regular 1:1s, annual reviews, and development plans for direct reports.
- Manage performance proactively - recognising excellence and addressing underperformance.
- Oversee recruitment, induction, and ongoing training for all team members.
- Maintain strong communication across teams, including daily briefings and updates on performance and objectives.
- Customer Experience
- Maintain a visible presence across the venue, ensuring customers receive a warm welcome and consistently high service standards.
- Drive a culture of exceptional customer care, ensuring all team members understand and deliver on service expectations.
- Identify opportunities to enhance the customer journey and overall experience.
- Financial & Resource Management
- Manage labour planning and staffing levels in line with business needs and budgeted targets.
- Support delivery of revenue, contribution, and KPI targets across all operational areas.
- Work with leadership to implement creative solutions that improve financial performance and customer satisfaction.
- Ensure effective management of equipment, stock, and venue assets, including maintenance and replacement cycles.
- Compliance & Safety
- Ensure full compliance with Health & Safety legislation, internal policies, and operational standards.
- Develop and maintain robust H&S procedures, ensuring they are communicated, monitored, and reviewed regularly.
- Oversee venue compliance relating to people metrics, SOP adherence, and operational audits.
- Safeguard the venue’s reputation by minimising operational, financial, and customer‑related risks.
- Proven experience leading teams within leisure, retail, charity or a similar customer‑focused environment.
- Strong operational management skills with a track record of improving service standards and achieving commercial targets.
- Experience designing or implementing SOPs and driving continuous improvement.
- Confident people manager with experience in coaching, performance management, and team development.
- Knowledge of venue operations, event coordination, or activity‑based environments is advantageous.
For more information or to apply, please submit your CV to Emma O'Connor at Eden Scott.
Assistant Operations Manager in High Wycombe employer: Eden Scott
As an Assistant Operations Manager in North Lanarkshire, you will thrive in a dynamic leisure environment that prioritises exceptional customer experiences and operational excellence. Our company fosters a supportive work culture with ample opportunities for personal and professional growth, ensuring that every team member is equipped to succeed. With competitive salaries and a commitment to employee development, we offer a rewarding career path in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager in High Wycombe
✨Tip Number 1
Get to know the venue inside out! Before your interview, visit the place if you can. Familiarise yourself with their operations and customer service style. This will help you speak their language and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the role. This insider info can give you a leg up during interviews.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led teams, improved operations, or enhanced customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Assistant Operations Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight your leadership experience in leisure or customer-focused environments, and don’t forget to mention any operational management successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved service standards or led teams to success in previous positions.
Showcase Your People Skills:Since this role involves managing a supervisory team, make sure to highlight your people management skills. Talk about how you’ve coached and developed team members, and how you handle performance management.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Eden Scott
✨Know Your Venue Inside Out
Before the interview, make sure you research the leisure venue thoroughly. Understand its operations, customer demographics, and any recent news or changes. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As an Assistant Operations Manager, people management is key. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached someone to success or resolved a team conflict. This will demonstrate your leadership style and ability to develop others.
✨Be Ready to Discuss SOPs
Since implementing and improving Standard Operating Procedures (SOPs) is part of the role, come prepared with examples of SOPs you've designed or improved in previous positions. Be ready to discuss how these changes positively impacted service quality and operational efficiency.
✨Demonstrate Customer-Centric Thinking
The role requires a strong focus on customer experience. Think of ways you've enhanced customer journeys in the past. Be prepared to share ideas on how you would drive a culture of exceptional customer care at the venue, showing that you understand the importance of customer satisfaction.
