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For Companies At a Glance
- Tasks: Lead and develop Factoring and Commercial Services, ensuring high-quality service delivery.
- Company: Join an award-winning social landlord in the heart of Glasgow.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Why this job: Shape the future of property management and support local businesses.
- Qualifications: Strong leadership, business development experience, and a degree in a related field.
- Other info: Dynamic role with opportunities for community impact and strategic partnerships.
The predicted salary is between 48200 - 58500 £ per year.
Overview
Head of Factoring Services
£55,652 – £58,480
About Us
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is seeking to appoint a Head of Commercial Services.
The Role
The Head of Factoring Services will support and develop our Factoring and Commercial Services Department, which provides services to Queens Cross Housing Association\\\’s subsidiary companies Queens Cross Factoring Ltd and Queens Cross Workspace Ltd.
The Head of Factoring Services will provide support and leadership to Queens Cross Factoring, which was set up in 2005 and currently has a turnover of £2m. It provides a comprehensive property management service to approximately 2700 owners in mainly traditional and new build tenemental properties along with a small portfolio of 12 mid-market flats, which we are looking to expand.
The Head of Factoring Services will also provide support and leadership to Queens Cross Workspace. Established in 1985 the Queens Cross Workspace charity aims to provide affordable, high quality, hardworking business space to local businesses. We own and operate over 70 office buildings, workshops, high street retail and warehouses with a turnover of nearly £1M.
Key Responsibilities
- Operational Leadership and Service Delivery – providing leadership and day-to-day management of both companies, ensuring a high-quality, responsive customer service and performance management.
- Business Development and Growth – lead strategic growth of the factoring and commercial property businesses, exploring new markets and service areas.
- Governance and Corporate Reporting – support the effective functioning of both subsidiary Boards, ensuring clear governance processes and reporting, and providing high-quality reports, KPI\\\’s, risk assessments and providing strategic advice to the Board.
- Strategic Partnership and Employability – develop and maintain effective partnerships with local authorities, funders, businesses and community stakeholders. Driving forward the Board\\\’s ambition to deliver employability initiatives and charitable outcomes.
- Financial and Risk Management – oversee budgets and ensure strong financial controls, maximising financial performance.
- Ensuring compliance with the legal and regulatory framework.
Experience, Skills, Knowledge, Qualifications & Education Required
- Strong leadership and operational management experience
- Track record of business development and growing income streams
- Demonstrable experience of performance and customer service improvement
- Budget management and financial planning skills
- Strong communicator with influencing skills at senior level
- Experience of Project Management with demonstrable experience in the delivery of high-quality major repairs and investment projects
- Significant experience and understanding of delivery property services preferably within the housing sector
- Track record of delivering effective procurement and contract management balancing quality and price
- Practical knowledge of Building Regulations and Standards
- Practical knowledge of Health and Safety management and compliance in domestic and commercial property
- Practical understanding of construction project management
- Qualified to degree level in a business-related subject or can demonstrate equivalent experience
- Ability to build partnerships and external relationships
Application Process
Eden Scott is retained and working exclusively with Queens Cross Housing Association. Please submit your CV and Cover Letter online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Director on 07714 124 033.
Closing date for applications Friday 19th September 2025.
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Head of Factoring Services employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Factoring Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property management sectors. Attend local events or webinars where you can meet people from Queens Cross Housing Association or similar organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Prepare a portfolio showcasing your previous projects, especially those related to property management and business development. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to the hiring manager or HR at Queens Cross Housing Association. Express your interest in the Head of Factoring Services role and ask if they’d be open to a chat about your fit for the position.
✨Tip Number 4
Utilise our website! We’ve got loads of resources to help you prepare for interviews and understand what Queens Cross Housing Association is all about. Familiarise yourself with their values and mission so you can align your answers with what they’re looking for.
We think you need these skills to ace Head of Factoring Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Factoring Services role. Highlight your leadership experience and any relevant achievements in property management or business development. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to our key responsibilities.
Showcase Your Communication Skills: As a strong communicator, it's essential to demonstrate this in your application. Use clear and concise language, and make sure your writing is free from errors. This will show us that you can effectively communicate at a senior level.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Eden Scott
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Head of Factoring Services. Familiarise yourself with Queens Cross Housing Association's mission, values, and recent projects. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous leadership experiences. Prepare specific examples where you've successfully managed teams or projects, particularly in property management or business development. Highlight how you improved customer service or drove growth in past roles.
✨Prepare for Financial Discussions
Given the financial oversight required for this position, brush up on your budget management and financial planning skills. Be prepared to discuss how you've maximised financial performance in previous roles and how you would approach financial controls at Queens Cross.
✨Build Connections
Queens Cross values partnerships with local authorities and community stakeholders. Think about how you can leverage your existing network or how you would go about building new relationships. Be ready to share ideas on how to enhance these partnerships to support the organisation's goals.