At a Glance
- Tasks: Lead a team of Infrastructure Engineers to deliver exceptional technology services.
- Company: Join a global market leader with a complex international technology estate.
- Benefits: Hybrid working, professional development, and a collaborative leadership team.
- Other info: Opportunity for career progression in a dynamic, supportive environment.
- Why this job: Make an immediate impact in a high-profile role with significant stakeholder interaction.
- Qualifications: Proven experience in leading technical teams and strong people management skills.
The predicted salary is between 60000 - 75000 £ per year.
Our global client, a recognised market leader with a complex international technology estate, is seeking an experienced IT Infrastructure Team Leader to join their Infrastructure function on a 12-month fixed-term contract. This opportunity has arisen due to the successful secondment of the current post-holder into another role within the organisation, creating an excellent chance for an established people leader to step into a highly visible position and make an immediate impact.
You will play a critical role in leading a team of Infrastructure Engineers across the UK, ensuring exceptional service delivery, operational excellence, stakeholder satisfaction, and continuous improvement across core infrastructure services.
The Infrastructure team is responsible for delivering and supporting a broad range of critical technology services including:
- Server & Compute
- Storage and Backup
- Network Services (LAN, WAN, Firewall and Connectivity)
- Unified Communications
- Collaboration Platforms and Exchange Services
Working alongside an Infrastructure Manager and another Team Leader, you will help lead a team of circa 14 engineers across Glasgow and London, ranging from Junior Engineers through to Senior Infrastructure Specialists. You will be responsible for ensuring workloads are effectively prioritised, service levels are achieved, operational processes are followed, and your team continues to develop and thrive.
This role is ideal for a people-focused technology leader who enjoys balancing operational delivery, stakeholder engagement, service improvement and team development.
Key focus of the role:
- Lead and develop a team of Infrastructure Engineers, providing coaching, performance management and career development.
- Manage team workload and priorities, ensuring BAU activities, projects and Jira backlogs are effectively resourced and delivered.
- Drive service excellence by monitoring performance against SLAs/KPIs and continually improving service quality.
- Oversee operational and change processes, ensuring compliance, minimising risk and maintaining service stability.
- Act as a key stakeholder contact and escalation point, building strong relationships across the business and IT teams.
- Promote Agile working and continuous improvement, enhancing team performance, efficiency and customer experience.
Your background:
We are looking for a strong people manager with a background in Infrastructure, Service Delivery, IT Support or Deskside Services, who can motivate teams and drive outstanding service outcomes. You will ideally bring:
- Proven experience leading technical teams within an enterprise environment
- Strong people management and coaching capability
- Experience managing operational support teams and service delivery functions
- Excellent stakeholder engagement and communication skills
- A track record of managing escalations through to successful resolution
- Experience working with ITIL-aligned support processes and change management
- Knowledge of Agile delivery methodologies and continuous improvement practices
- Experience with Jira, ServiceNow, Azure DevOps or similar tooling
- Strong organisational skills with the ability to prioritise competing demands
- A calm, proactive and solutions-focused approach
- Experience working in global organisations and across multiple time zones would be highly advantageous.
Hybrid working environment:
- Opportunity to lead a talented, established Infrastructure team
- Exposure to a complex global technology estate
- High-profile role with significant stakeholder interaction
- Collaborative and supportive leadership team
- Strong focus on professional development and career progression
If you are an experienced Infrastructure Team Leader, Service Delivery Team Lead, Technical Support Manager, or IT Operations Leader who thrives on developing people, improving services and driving operational excellence, please get in touch. Join a global market leader and play a key role in shaping the delivery of critical infrastructure services across an international organisation.
Information Technology Infrastructure Team Lead in Glasgow employer: Eden Scott
Eden Scott is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Data Modelling Architect. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge AI-driven projects in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Infrastructure Team Lead in Glasgow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Eden Scott that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Information Technology Infrastructure Team Lead in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Eden Scott, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Eden Scott can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Eden Scott will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Eden Scott
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Eden Scott. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Eden Scott.
