At a Glance
- Tasks: Connect customers to a full-fibre network and ensure a smooth installation experience.
- Company: Join Highland Broadband, a leader in expanding rural connectivity.
- Benefits: Full training provided, competitive pay, and opportunities for growth.
- Other info: Dynamic role with occasional evening and Saturday shifts.
- Why this job: Make a real difference in rural communities while enjoying hands-on work.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Eden Scott are delighted to be partnering with Highland Broadband as they continue to expand their full-fibre network across rural Scotland. We are now supporting them in the recruitment of Field Engineers in the Fort William / Oban area. Full training is provided, making this an excellent opportunity for individuals who enjoy practical work and delivering great customer service.
The Role
As part of the installation team, you'll be responsible for connecting customers to Highland Broadband's fibre network and ensuring a smooth, positive experience. Your work will include:
- Soft excavation in customer gardens
- Installing fibre cables through underground and overhead networks
- Clearing blockages where required
- Internal cabling and installing customer equipment
- Testing connections and guiding customers through their new service
- Occasional evening and Saturday work
What You'll Bring
- Strong customer service and communication skills
- Comfortable with manual work and working at height
- Full UK driving licence
- Willingness to complete a disclosure check
Please note: Eden Scott have been retained for this project. All third-party, direct and speculative applications/CVs will be forwarded to Eden Scott for consideration.
Field Technician / Engineer employer: Eden Scott
Highland Broadband is an exceptional employer, offering a supportive work culture that prioritises employee development and customer satisfaction. With comprehensive training provided for the Field Technician role, team members can thrive in a dynamic environment while contributing to the expansion of vital infrastructure in rural Scotland. The company values its employees, fostering growth opportunities and a sense of community in the picturesque Fort William and Oban area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician / Engineer
✨Tip Number 1
Get to know the company! Research Highland Broadband and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of the mirror. This will help you feel more confident when discussing your customer service skills and practical experience.
✨Tip Number 3
Show off your hands-on skills! If you have any relevant experience with manual work or installations, be sure to highlight that during your discussions. Real-life examples can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Field Technician / Engineer
Some tips for your application 🫡
Show Your Passion for Practical Work:When you're writing your application, let us know how much you enjoy hands-on tasks. Share any relevant experiences that highlight your practical skills and enthusiasm for working outdoors.
Highlight Customer Service Skills:Since this role involves connecting with customers, make sure to emphasise your strong communication and customer service skills. We want to see examples of how you've gone above and beyond to ensure a positive experience for others.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Eden Scott
✨Know Your Stuff
Make sure you understand the basics of fibre networks and installation processes. Brush up on soft excavation techniques and the equipment you'll be using. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent service. Be prepared to discuss how you handle difficult situations and ensure a positive experience for customers.
✨Show Your Practical Skills
If you have any hands-on experience, whether it's in a previous job or a personal project, be ready to talk about it. Highlight your comfort with manual work and working at heights, as these are crucial for the Field Technician role.
✨Be Ready for Flexibility
Occasional evening and Saturday work is part of the job, so be prepared to discuss your availability. Showing that you're flexible and willing to adapt to the needs of the team will make you a more attractive candidate.
