Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a high-performance IT service desk team.
- Company: Dynamic Scottish managed service provider with a focus on excellence.
- Benefits: Autonomy, career growth, and the chance to shape a winning team.
- Why this job: Make a real impact by driving service quality and team performance.
- Qualifications: Experience in team management, especially in an MSP setting.
- Other info: Exciting opportunity to build a culture of accountability and strategic thinking.
The predicted salary is between 36000 - 60000 £ per year.
A Scottish managed service provider is seeking a skilled individual for a newly created managerial role overseeing their IT service desk operations. The ideal candidate has experience managing a team, particularly in an MSP environment.
Responsibilities include:
- Ensuring high-quality service
- Setting performance standards
- Fostering a culture of accountability and strategic thinking
This position offers significant authority and autonomy, making it an excellent career opportunity for someone looking to build a high-performing service desk.
Service Desk Manager — Build a High-Performance Team in Edinburgh employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager — Build a High-Performance Team in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service desk world. Attend industry events or join online forums where you can chat with folks already in managerial roles. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience managing teams and delivering high-quality service. Use specific examples that highlight your strategic thinking and accountability.
✨Tip Number 3
Don’t just apply anywhere—apply smart! Check out our website for the latest openings that match your skills. Tailor your approach to each role, especially if it’s about building a high-performance team in an MSP environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their service desk operations.
We think you need these skills to ace Service Desk Manager — Build a High-Performance Team in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Desk Manager role. Highlight your previous management experience in an MSP environment and any achievements that demonstrate your ability to build high-performance teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've ensured high-quality service and fostered accountability in your past positions. This is your chance to show your personality!
Showcase Your Leadership Style: In your application, let us know about your leadership style and how you motivate your team. We want to see how you can set performance standards and create a culture of strategic thinking within the service desk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Eden Scott
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service desk operations and management. Familiarise yourself with the specific challenges faced in a managed service provider (MSP) environment, as this will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight instances where you've set performance standards or fostered a culture of accountability. This will demonstrate your capability to build a high-performance team, which is crucial for this role.
✨Ask Insightful Questions
Come prepared with questions that reflect your strategic thinking. Inquire about the current challenges the service desk faces or how they measure success. This not only shows your interest but also your ability to think critically about the role.
✨Emphasise Autonomy and Authority
Since this position offers significant authority, be ready to discuss how you would leverage that autonomy to drive improvements. Share your vision for the service desk and how you plan to empower your team to achieve high-quality service.
