At a Glance
- Tasks: Lead the transformation of IT services in a public sector organisation.
- Company: Join a well-established public sector organisation making a real impact.
- Benefits: Hybrid working model, career-enhancing opportunities, and a collaborative environment.
- Other info: Opportunity to work on high-profile projects with significant visibility.
- Why this job: Shape the future of IT services and influence long-term delivery.
- Qualifications: Experience in IT service delivery and strong stakeholder engagement skills.
The predicted salary is between 55000 - 65000 £ per year.
Ready to lead a high-impact transformation within a well-established public sector organisation? Our client is seeking an experienced IT Service Delivery Consultant to play a pivotal role in shaping the future of their IT services. This is a unique opportunity to take ownership of a strategically significant programme, designing and delivering the specification for a next-generation Managed Service Provider (MSP).
The Opportunity
In this 9-month FTC, you will lead the end-to-end service design and requirements definition for the re-procurement of a critical MSP function. You will collaborate with stakeholders across IT, Security, Risk, Finance, and wider business areas to create a robust, procurement-ready specification—ensuring it is future-focused, fully compliant, and aligned to organisational strategy. This is a hands-on, high-impact role offering strong visibility and the chance to influence how IT services are delivered long-term.
What You will Be Doing
- Lead structured requirements discovery workshops across business and technical teams
- Analyse existing MSP services, contracts, and performance to establish a baseline
- Define the future-state IT service model, aligned to ITIL best practices
- Develop service levels, governance frameworks, and operating models
- Embed security, risk, and compliance requirements, including ISO 27001 principles
- Produce a comprehensive MSP specification covering technical, operational, and commercial needs
- Ensure all documentation is clear, traceable, and procurement-ready
- Provide governance, reporting, and progress updates to senior stakeholders
Your experience and background
We are looking for a confident and experienced consultant who can bring structure and clarity to complex initiatives.
- Proven experience delivering IT outsourcing / MSP procurements or re-procurements
- Strong understanding of IT service delivery and ITIL-aligned models
- Experience within public sector or regulated environments
- Excellent requirements gathering, documentation, and stakeholder engagement skills
- Ability to translate complex requirements into clear, supplier-neutral specifications
- ISO 27001 or broader information security experience
- Background in financial services or pensions
- Knowledge of UK public sector procurement frameworks
- Experience supporting MSP transition or exit planning
What is on Offer
- Hybrid working model with time split between home and Edinburgh office
- Opportunity to deliver a high-profile, career-enhancing programme
- Collaborative, purpose-driven public sector environment
IT Service Delivery Consultant in Edinburgh employer: Eden Scott
Join a collaborative and purpose-driven public sector organisation that values innovation and employee growth. As an IT Service Delivery Consultant, you will have the unique opportunity to lead a high-impact transformation project while enjoying a hybrid working model that promotes work-life balance. With strong visibility in your role and the chance to influence the future of IT services, this is an excellent employer for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Consultant in Edinburgh
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Eden Scott that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Delivery Consultant in Edinburgh
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Eden Scott, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Eden Scott can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Eden Scott will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Eden Scott
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Eden Scott. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Eden Scott.
