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- Tasks: Manage IT support requests and provide top-notch customer service.
- Company: Global leader in IT solutions with a collaborative team culture.
- Benefits: Health insurance, generous annual leave, and access to learning programs.
- Why this job: Kickstart your career with structured training and real-world experience.
- Qualifications: Customer-first mindset and 12 months of service desk experience.
The predicted salary is between 30000 - 50000 £ per year.
A global leader in IT solutions is looking for an IT Service Desk Analyst in East Kilbride to manage IT support requests effectively. This role requires a customer-first mindset, strong communication skills, and at least 12 months of prior experience in a service desk environment.
You will gain access to structured learning programs and certifications to advance your career. The company offers a collaborative team culture and a comprehensive benefits package, including health insurance and generous annual leave.
IT Service Desk Analyst - Global Tech, Growth & Training in East Kilbride employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Global Tech, Growth & Training in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, as they love to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer-first mindset! During interviews, share examples of how you've gone above and beyond for customers in past roles. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the process.
We think you need these skills to ace IT Service Desk Analyst - Global Tech, Growth & Training in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment. We want to see how your skills align with the customer-first mindset we're after, so don’t hold back on showcasing your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Analyst role and how you can contribute to our collaborative team culture. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed IT support requests in the past. We love seeing candidates who can think on their feet and provide solutions quickly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Eden Scott
✨Know Your Stuff
Make sure you brush up on your IT service desk knowledge. Familiarise yourself with common support requests and troubleshooting techniques. Being able to discuss your previous experience in a service desk environment will show that you’re ready for the role.
✨Customer-First Mindset
Since this role requires a customer-first approach, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to excellent service.
✨Communication is Key
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you might need to do this with non-technical users. This will highlight your ability to connect with customers effectively.
✨Show Enthusiasm for Learning
The company offers structured learning programs and certifications, so express your eagerness to grow and develop your skills. Mention any relevant courses or certifications you’re interested in pursuing to show that you’re proactive about your career.
