Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own IT tickets, troubleshoot issues, and support onboarding processes.
- Company: Join a global leader in IT solutions with a dynamic team.
- Benefits: 27 days leave, private health insurance, and performance bonuses.
- Why this job: Develop your skills globally while working with cutting-edge technology.
- Qualifications: Strong communication skills and 12 months of service desk experience.
- Other info: Access to world-class training and career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)
Shift Pattern: 24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Service Desk Analyst. Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride. This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world-class training programs, certifications, and career progression pathways.
What You Will Do
- Own IT tickets from start to resolution, providing clear communication and timely updates.
- Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
- Support onboarding and offboarding processes, including account management and provisioning.
- Collaborate with IT teams to resolve complex issues while maintaining accountability.
- Contribute to knowledge base articles and process improvements.
- Assist with projects, system upgrades, and maintenance tasks.
Your Experience
- Strong communication skills and a customer-first mindset.
- Minimum 12 months experience in a Service Desk or Helpdesk environment.
- Experience with Windows 10/11, Microsoft 365, Active Directory.
- Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
- Cybersecurity awareness, including MFA and phishing prevention.
- Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.
Why This Role?
- Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
- Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
- Be part of a global technology leader driving innovation and excellence.
- Work with cutting-edge tools and contribute to continuous improvement.
- Enjoy a collaborative team culture focused on professional growth.
Benefits Package:
- 27 days annual leave + 4 statutory days
- Private Health Insurance
- Matched Company Pension contributions (up to 9% of base salary)
- Life Insurance
- Performance-based discretionary bonus
Ready to make an impact and grow your career on a global stage? Apply today and help deliver IT excellence to customers worldwide!
IT Service Desk Analyst in East Kilbride employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you shine when discussing your experience!
✨Tip Number 3
Show off your skills! Bring examples of your work or projects to the interview. This not only demonstrates your expertise but also shows your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your genuine interest in the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace IT Service Desk Analyst in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows, Microsoft 365, and any relevant certifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your customer-first mindset aligns with our values. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and well-structured. Use simple language and avoid jargon where possible. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role requires a customer-first mindset, prepare examples from your past experiences where you provided excellent support. Think about how you communicated with users and resolved their issues effectively.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Understanding their focus on collaboration and professional growth will help you align your answers during the interview, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training programs they offer or how they handle complex IT issues. It shows your genuine interest in the role and the company.
