Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and collaborate with teams to resolve complex problems.
- Company: Join a global leader in IT solutions with a dynamic team culture.
- Benefits: 27 days annual leave, private health insurance, and matched pension contributions.
- Why this job: Accelerate your career with world-class training and global exposure to diverse technologies.
- Qualifications: Strong communication skills and 12 months of helpdesk experience required.
- Other info: Enjoy a collaborative environment focused on professional growth and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)
Shift Pattern: 24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Service Desk Analyst. Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride. This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world‑class training programs, certifications, and career progression pathways.
What You Will Do
- Own IT tickets from start to resolution, providing clear communication and timely updates.
- Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
- Support onboarding and offboarding processes, including account management and provisioning.
- Collaborate with IT teams to resolve complex issues while maintaining accountability.
- Contribute to knowledge base articles and process improvements.
- Assist with projects, system upgrades, and maintenance tasks.
Your Experience
- Strong communication skills and a customer‑first mindset.
- Minimum 12 months of experience in a Service Desk or Helpdesk environment.
- Experience with Windows 10/11, Microsoft 365, and Active Directory.
- Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
- Cybersecurity awareness, including MFA and phishing prevention.
- Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.
Why This Role?
- Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
- Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
- Be part of a global technology leader driving innovation and excellence.
- Work with cutting‑edge tools and contribute to continuous improvement.
- Enjoy a collaborative team culture focused on professional growth.
Benefits Package:
- 27 days annual leave + 4 statutory days
- Private Health Insurance
- Matched Company Pension contributions (up to 9% of base salary)
Information Technology Help Desk in East Kilbride employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our troubleshooting skills and customer-first mindset with real-life examples.
✨Tip Number 3
Show off your passion for tech! During interviews, let us share our experiences with Windows, Microsoft 365, and any cool projects we've worked on. It’s all about making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Information Technology Help Desk in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows, Microsoft 365, and any relevant certifications you have.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your customer-first mindset aligns with our values. Share specific examples of how you've resolved issues in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your information logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll be able to track its progress easily!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining technical concepts in simple terms. Think about how you would explain a complex issue to someone who isn’t tech-savvy. This will demonstrate your customer-first mindset and ability to keep users informed throughout the ticket resolution process.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face on the job. Prepare examples from your previous experience where you successfully resolved IT issues or improved processes. This will help you illustrate your problem-solving skills and your ability to work collaboratively with IT teams.
✨Highlight Your Continuous Learning
With access to world-class training programs, it’s important to show your commitment to professional development. Mention any relevant certifications you have or are pursuing, like CompTIA A+ or ITIL Foundation v4. This will signal to the interviewer that you’re eager to grow and contribute to the team.
