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- Tasks: Resolve IT tickets and troubleshoot across various platforms while supporting onboarding.
- Company: Join a global leader in technology solutions with a focus on collaboration.
- Benefits: Enjoy structured training, private health insurance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values your development and offers real career progression.
- Qualifications: 12 months in a Service Desk environment with strong communication skills required.
- Other info: Work in a supportive culture that prioritises teamwork and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in technology solutions is seeking an experienced IT Service Desk Analyst in East Kilbride. The role includes resolving IT tickets, troubleshooting across various platforms, and supporting onboarding processes.
Candidates must have:
- At least 12 months in a Service Desk environment
- Strong communication skills
- Familiarity with Windows 10/11 and cloud platforms
This position offers structured training programs, private health insurance, and a collaborative team culture focused on professional growth.
Global IT Service Desk Analyst - Training, Growth & Benefits in East Kilbride employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Analyst - Training, Growth & Benefits in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Service Desk scenarios. Think about how you’d troubleshoot issues with Windows 10/11 or cloud platforms, and be ready to share your past experiences.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing how you resolve IT tickets. This will demonstrate your ability to convey complex information simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Global IT Service Desk Analyst - Training, Growth & Benefits in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk environment. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise and familiarity with Windows 10/11.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our collaborative team culture. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and any cloud platforms you've worked with. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your practical experience.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples where you've done this successfully.
✨Familiarise Yourself with the Company Culture
Research the company’s values and their approach to professional growth. Be prepared to discuss how you align with their collaborative team culture and how you can contribute to it, especially in terms of training and onboarding new staff.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. This could include inquiries about the structured training programs or opportunities for growth within the company. It shows you're genuinely interested in the role and eager to develop your skills.
