At a Glance
- Tasks: Lead governance and oversight of Consumer Duty, ensuring compliance with FCA standards.
- Company: Join a leading financial services organisation with a strong focus on customer outcomes.
- Benefits: Gain valuable experience in a high-profile role with exposure to senior leadership.
- Other info: 12-month fixed-term contract with opportunities for professional growth.
- Why this job: Make a meaningful impact on regulatory practices and customer governance.
- Qualifications: Strong knowledge of FCA Consumer Duty and experience in governance or regulatory roles.
The predicted salary is between 55000 - 65000 £ per year.
Eden Scott is working in partnership with a leading financial services organisation to recruit a Manager – Consumer Duty in Financial Services on a 12‑month fixed term contract. This is a high‑profile role with Group‑wide visibility, offering the opportunity to play a key part in strengthening Consumer Duty delivery, customer outcomes governance, and regulatory assurance across the UK business.
Sitting within a central Consumer Duty / Outcomes function, this role will focus on ensuring robust governance, oversight, and assurance of customer outcomes in line with FCA Consumer Duty requirements. As a Manager, you will provide subject‑matter expertise, challenge, and leadership across outcomes monitoring frameworks, governance standards, and regulatory interpretation, supporting senior stakeholders with clear, defensible insight. This contract is well suited to an experienced Consumer Duty or regulatory professional looking to make immediate impact in a senior governance role.
Key Responsibilities- Provide senior oversight of Consumer Duty governance, ensuring alignment with FCA expectations and internal policy
- Lead and enhance customer outcomes governance frameworks, standards, and reporting
- Act as a subject matter expert on Consumer Duty interpretation, material judgements, and regulatory expectations
- Support and challenge first‑line activity through effective governance and assurance
- Review and approve key outcomes‑related judgements, escalating material risks or potential customer harm where identified
- Present insights, risks, and regulatory positions to senior governance forums and committees
- Support audit, compliance, and regulatory engagement with clear and well‑evidenced rationale
- Strong working knowledge of FCA Consumer Duty and expectations of good outcomes and governance
- Experience in governance, oversight, assurance, or framework ownership within a regulated environment
- Confidence to challenge and influence senior stakeholders with credibility
- A strong customer‑centric mindset and commitment to doing the right thing
- Experience supporting audit, risk, compliance, or regulatory review activity
- Excellent written and verbal communication skills, with the ability to articulate complex regulatory issues clearly
1‑year fixed‑term opportunity in a senior, visible Consumer Duty role. Meaningful regulatory impact with exposure to senior leadership and governance forums.
Manager – Consumer Duty - Financial Services in Dunfermline employer: Eden Scott
Eden Scott is an exceptional employer, offering a dynamic work environment where your expertise in Consumer Duty can make a significant impact on customer outcomes and governance within a leading financial services organisation. With a strong commitment to employee growth, you will have the opportunity to engage with senior leadership and contribute to meaningful regulatory initiatives, all while enjoying a supportive culture that values integrity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager – Consumer Duty - Financial Services in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Manager – Consumer Duty role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on FCA Consumer Duty regulations. Make sure you can confidently discuss how your experience aligns with the expectations of good outcomes and governance. This will show that you're not just a fit for the role, but also passionate about making a meaningful impact.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of being noticed by hiring managers. So, get your CV ready and let’s make it happen!
We think you need these skills to ace Manager – Consumer Duty - Financial Services in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager – Consumer Duty. Highlight your experience with FCA regulations and governance frameworks, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Consumer Duty and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Expertise:In your application, don’t shy away from showcasing your subject-matter expertise. We want to see how you've tackled similar challenges in the past and how you can bring that knowledge to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eden Scott
✨Know Your FCA Consumer Duty Inside Out
Make sure you have a solid understanding of the FCA Consumer Duty requirements. Brush up on the latest regulations and be ready to discuss how they impact customer outcomes. This will show that you're not just familiar with the role but also genuinely invested in ensuring compliance and governance.
✨Prepare Real-World Examples
Think of specific instances where you've successfully implemented governance frameworks or influenced senior stakeholders. Be ready to share these examples during your interview, as they will demonstrate your expertise and ability to make an immediate impact in a senior governance role.
✨Practice Clear Communication
Since you'll need to articulate complex regulatory issues clearly, practice explaining these concepts in simple terms. Consider doing mock interviews with a friend or colleague to refine your communication skills and ensure you can convey your insights effectively.
✨Show Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer outcomes and doing the right thing. Share your thoughts on how strong governance can lead to better customer experiences, and be prepared to discuss how you would approach challenges related to customer harm.
