At a Glance
- Tasks: Support daily operations in quality assurance and client communication.
- Company: Join a leading firm focused on regulatory compliance and client satisfaction.
- Benefits: Enjoy opportunities for collaboration, process improvement, and professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving continuous improvement.
- Qualifications: Experience in banking compliance and strong analytical skills are essential.
- Other info: This role offers a chance to work in both London and Edinburgh offices.
The predicted salary is between 36000 - 60000 £ per year.
Eden Scott\’s client is seeking a Deputy Manager to join their Commercial Services team , supporting the day-to-day operations that underpin their quality assurance, regulatory compliance, and client communication across their London and Edinburgh offices.
As Assistant Manager, you\’ll work closely with teams across the Commercial business to ensure a world-class client experience while maintaining robust oversight of complaints, risk events, regulatory returns, and operational controls. This is an exciting opportunity to influence positive outcomes, streamline business processes, and collaborate with key stakeholders to drive continuous improvement.
Key Responsibilities
- Oversee first-line Quality Assurance for Commercial complaints, ensuring regulatory compliance and a consistent, client-focused approach across all products.
- Support the management of the Risk Management Framework by identifying and analysing risk events, improving control effectiveness, and strengthening client safeguards.
- Assist with the accurate and timely completion of lending-related regulatory returns and client communications, including interest rate changes and annual loan statements.
- Drive process improvements to enhance operational efficiency, control effectiveness, and data quality across the Commercial business.
- Collaborate with cross-functional teams, including Banking, Operations, Risk, and Compliance, to align strategies, elevate client service, and implement the Training & Competence framework.
Person Specification
- Experience in regulatory and compliance requirements within the banking sector.
- Knowledge of lending-related regulatory returns (e.g., PSD001/PSD007) – desirable.
- CeMAP qualification – desirable.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels.
- Strong analytical and decision-making abilities, with a proactive approach to identifying and resolving complex issues.
Email CV to
This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before please call us on 0131 550 1100 or drop off a CV at and we will make sure the most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.
Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.
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Deputy Manager - Commercial Services employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Commercial Services
✨Tip Number 1
Familiarise yourself with the regulatory and compliance requirements specific to the banking sector. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the Commercial Services field, especially those who have experience in quality assurance and risk management. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or handled complex issues in previous roles. This will showcase your analytical skills and proactive approach, which are crucial for this position.
✨Tip Number 4
Research the company’s values and recent developments in their Commercial Services team. Tailoring your conversation during interviews to align with their goals will show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Deputy Manager - Commercial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in regulatory compliance and quality assurance within the banking sector. Use specific examples that demonstrate your ability to manage complaints and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Emphasise your communication skills and your proactive approach to problem-solving.
Highlight Relevant Qualifications: If you have a CeMAP qualification or experience with lending-related regulatory returns, make sure to mention these prominently in your application. This will show that you meet the desirable criteria for the position.
Showcase Collaboration Skills: In your application, provide examples of how you've successfully collaborated with cross-functional teams in the past. This is crucial for the Deputy Manager role, as it involves working closely with various departments to enhance client service.
How to prepare for a job interview at Eden Scott
✨Understand Regulatory Compliance
Familiarise yourself with the key regulatory and compliance requirements within the banking sector. Be prepared to discuss how your experience aligns with these regulations and how you can ensure adherence in the role.
✨Showcase Your Analytical Skills
Highlight your strong analytical abilities by preparing examples of how you've identified and resolved complex issues in previous roles. This will demonstrate your proactive approach to risk management and operational controls.
✨Emphasise Communication Skills
Since the role involves collaboration across various teams, be ready to showcase your excellent communication and interpersonal skills. Share specific instances where you've successfully influenced stakeholders or improved client communication.
✨Prepare for Process Improvement Discussions
Think about past experiences where you've driven process improvements. Be ready to discuss how you can enhance operational efficiency and control effectiveness in the Commercial Services team.