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For Companies At a Glance
- Tasks: Translate marine operations into software solutions and support users through a digital portal.
- Company: Global leader in marine and offshore services with a focus on safety and innovation.
- Benefits: Market-leading pension, 30 days leave, private medical, gym discounts, and more.
- Why this job: Perfect for those transitioning from offshore to onshore roles with a passion for IT.
- Qualifications: Background in marine engineering or seaborne experience; interest in IT is key.
- Other info: Join a diverse team with excellent career growth opportunities in the maritime sector.
The predicted salary is between 36000 - 60000 £ per year.
Key Details
- Full-time, Permanent
- Clydebank Hybrid (3x in office weekly)
- Excellent benefits on offer
- Market leading pension
- 30 days annual leave (+ buy/sell 5 extra days)
- Free onsite parking & free electric vehicle charging stations
- Personal Vehicle Breakdown Cover
- Private medical / dental insurance (extendable to dependants)
- Gym discounts / onsite gym
- Enhanced maternity / paternity
The Organisation
This fantastic opportunity is with a long-established global provider of specialist marine and offshore services. Operating across multiple continents, they manage a diverse fleet and support clients with technical expertise, crew management, and a full range of marine support functions. Dedicated to safety, quality, and innovation, creating an environment where people can develop and build long-term careers in the maritime sector. In short, they make life & trade at sea possible.
The Job
This vacancy is an excellent opportunity for any candidates with a seaborne or marine engineering background who want to move into a software / IT position. Are you someone who has been working offshore but wants to take up an onshore position? Do you have a strong interest in IT? Do you have an appetite for learning & curious mind? If you answered yes to all these questions then this could be a brilliant job for you.
What you’ll be doing
- Translating operational marine requirements into software & digital processes
- Act as Product Owner for suite of software products
- Maintain product support via Digital Customer Service Portal in line with SLAs
- Resolve user & client issues with product & provide training
- Managing stakeholders & software testing phases
What you’ll be learning (experience with any beneficial but not required)
- Freshdesk ITSM / CRM
- Creating PowerBI reports
- Manual functional & regression testing
- Process mapping in MS Visio or Nintex Promapp
Please apply with CV to be considered. More details will be provided during first conversation. Our client is an equal opportunities employer & values the unique perspective a diverse workforce brings to what they do.
Application Support Analyst in Clydebank employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Clydebank
✨Tip Number 1
Network like a pro! Reach out to folks in the marine and IT sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your background in marine operations can translate into the software world. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your passion for IT and how your unique experiences can benefit their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst in Clydebank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any marine or IT experience you have, and don’t forget to mention your curiosity and willingness to learn!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in transitioning from offshore to onshore work. Share your passion for IT and how your background can bring value to our team.
Showcase Relevant Skills: If you've got experience with fleet management systems or any software tools mentioned in the job description, make sure to highlight these. We want to see how your skills can translate into this new role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Eden Scott
✨Know Your Marine Background
Make sure to highlight your seaborne or marine engineering experience during the interview. This role is all about translating operational marine requirements into software, so showing how your background aligns with this will impress the interviewers.
✨Familiarise Yourself with IT Concepts
Since this position leans towards IT, brush up on relevant software and digital processes. Understanding tools like Freshdesk ITSM/CRM and PowerBI can give you an edge. Even if you haven't used them before, showing a willingness to learn can go a long way.
✨Prepare for Stakeholder Management Questions
As you'll be managing stakeholders and resolving user issues, be ready to discuss your experience in these areas. Think of examples where you've successfully communicated with different parties or resolved conflicts, as this will demonstrate your capability in the role.
✨Practice Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills, especially related to software support. Prepare some scenarios where you've tackled challenges effectively, as this will showcase your analytical thinking and ability to provide training and support.
