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- Tasks: Provide hands-on IT support and troubleshoot technical issues for a Windows 11 upgrade project.
- Company: Leading organisation with a focus on collaboration and customer service.
- Benefits: Initial 2-month contract with potential extension and a dynamic work environment.
- Why this job: Join a fast-paced team and tackle exciting technical challenges while enhancing your skills.
- Qualifications: 1-3 years in IT support, comfortable with hardware upgrades, and strong communication skills.
- Other info: Opportunity to work on system upgrades and maintain high standards of IT support.
The predicted salary is between 30000 - 42000 £ per year.
A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on technical challenges.
The focus: You will be supporting a Windows 11 upgrade project, which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.
Key responsibilities- Act as the first point of contact for IT-related issues, delivering exceptional customer service
- Log, diagnose, and resolve technical issues following ITIL processes
- Provide hands-on troubleshooting for hardware, software, and network issues
- Assist with laptop/desktop setup, configuration, and maintenance
- Support IT projects, including system upgrades and hardware refreshes
- Ensure adherence to cybersecurity best practices
- 1–3 years’ experience in IT support (1st & 2nd line support)
- Comfortable with hardware upgrades (memory and disk replacement)
- Familiarity with Microsoft 365, Windows, and macOS
- Strong organisational skills and ability to work independently
- Excellent communication and a positive, “can-do” attitude
Interested? Apply today to be part of a collaborative team delivering a seamless Windows 11 upgrade while maintaining high standards of IT support.
IT Support Engineer in Auchterarder employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Auchterarder
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle hardware upgrades or troubleshoot issues with Windows 11. Practising these responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Make sure to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in being part of our collaborative team.
We think you need these skills to ace IT Support Engineer in Auchterarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially any hands-on hardware upgrades. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your proactive attitude fits with our fast-paced environment. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves delivering exceptional customer service, make sure your application reflects your communication style. Use clear and concise language, and don’t forget to mention any experience you have in troubleshooting and resolving issues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Eden Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, hardware upgrades, and ITIL processes. Be ready to discuss your hands-on experience with memory and disk replacements, as this will show you're the right fit for the role.
✨Show Off Your Customer Service Skills
As the first point of contact for IT issues, it's crucial to demonstrate your ability to deliver exceptional customer service. Prepare examples of how you've resolved technical issues while keeping users informed and satisfied.
✨Be Ready for Troubleshooting Scenarios
Expect to face some troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving hardware or software issues, as this will highlight your problem-solving skills.
✨Emphasise Your Organisational Skills
In a fast-paced environment, being organised is key. Share how you manage your workload, prioritise tasks, and ensure that you adhere to cybersecurity best practices while supporting IT projects.
