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- Tasks: Lead daily operations of a busy leisure venue and ensure exceptional customer experiences.
- Company: Join a dynamic team in the leisure and hospitality sector.
- Benefits: Competitive salary up to £35,000 plus benefits and career development opportunities.
- Why this job: Make a real impact by enhancing customer journeys and leading a passionate team.
- Qualifications: Experience in team leadership and operational management in customer-focused environments.
- Other info: Flexible working pattern with some weekend shifts required.
The predicted salary is between 28000 - 42000 £ per year.
Location: North Lanarkshire
Sector: Leisure / Hospitality / Customer Experience
Reports to: Head of Operations
Direct Reports: Supervisory Team
Working Pattern: 5/7 days, some weekend work required (not every weekend)
Salary: up to £35,000 + benefits
Role Overview
This role leads the day-to-day running of a busy leisure venue, ensuring smooth operations, exceptional customer experience, and consistent commercial performance. You will manage and develop the supervisory team, drive operational standards, and ensure all activities, facilities, and services run efficiently and safely. The position requires a hands-on leader who can balance people management, operational excellence, compliance, and customer engagement in a fast-paced environment.
Key Responsibilities
- Operational Leadership
- Oversee the full daily operation of the venue, ensuring all activities, facilities, and customer touchpoints run seamlessly.
- Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) to enhance service quality, efficiency, and revenue performance.
- Act as the primary escalation point for operational issues, customer concerns, and supervisor performance matters, resolving issues promptly.
- Ensure the venue is consistently presented to the highest standard, including daily checks, opening/closing procedures, and equipment readiness.
- People Management & Development
- Lead, coach, and develop the supervisory team, ensuring they have the skills, knowledge, and behaviours to deliver outstanding service.
- Conduct regular 1:1s, annual reviews, and development plans for direct reports.
- Manage performance proactively - recognising excellence and addressing underperformance.
- Oversee recruitment, induction, and ongoing training for all team members.
- Maintain strong communication across teams, including daily briefings and updates on performance and objectives.
- Customer Experience
- Maintain a visible presence across the venue, ensuring customers receive a warm welcome and consistently high service standards.
- Drive a culture of exceptional customer care, ensuring all team members understand and deliver on service expectations.
- Identify opportunities to enhance the customer journey and overall experience.
- Financial & Resource Management
- Manage labour planning and staffing levels in line with business needs and budgeted targets.
- Support delivery of revenue, contribution, and KPI targets across all operational areas.
- Work with leadership to implement creative solutions that improve financial performance and customer satisfaction.
- Ensure effective management of equipment, stock, and venue assets, including maintenance and replacement cycles.
- Compliance & Safety
- Ensure full compliance with Health & Safety legislation, internal policies, and operational standards.
- Develop and maintain robust H&S procedures, ensuring they are communicated, monitored, and reviewed regularly.
- Oversee venue compliance relating to people metrics, SOP adherence, and operational audits.
- Safeguard the venue’s reputation by minimising operational, financial, and customer-related risks.
Skills, Experience & Knowledge
- Proven experience leading teams within leisure, retail, charity or a similar customer-focused environment.
- Strong operational management skills with a track record of improving service standards and achieving commercial targets.
- Experience designing or implementing SOPs and driving continuous improvement.
- Confident people manager with experience in coaching, performance management, and team development.
- Knowledge of venue operations, event coordination, or activity-based environments is advantageous.
For more information or to apply, please submit your CV to Emma O'Connor at Eden Scott.
Assistant Operations Manager employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in managing teams or improving operations.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to customer experience or how they support team development.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch and keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight your leadership experience in leisure or customer-focused environments, and don’t forget to mention any operational management successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved service standards or led teams to success in previous positions.
Showcase Your People Skills: Since this role involves managing a supervisory team, make sure to emphasise your people management skills. Talk about how you’ve coached and developed team members, and how you handle performance management effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Eden Scott
✨Know the Venue Inside Out
Before your interview, make sure you research the leisure venue thoroughly. Understand its operations, customer demographics, and any recent news or changes. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As an Assistant Operations Manager, people management is key. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached someone to improve their performance or resolved a team conflict.
✨Demonstrate Operational Excellence
Be ready to discuss your experience with Standard Operating Procedures (SOPs). Share examples of how you've implemented or improved SOPs in previous roles, and how those changes positively impacted service quality and efficiency.
✨Prepare for Customer Experience Scenarios
Expect questions about enhancing customer experiences. Think of times when you identified opportunities to improve service or resolved customer complaints. Highlight your proactive approach to ensuring exceptional customer care.