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- Tasks: Support client outcomes and manage banking complaints while ensuring compliance and risk oversight.
- Company: Join a dynamic team in a leading bank focused on commercial services in Edinburgh or London.
- Benefits: Enjoy a collaborative culture, professional development opportunities, and the chance to make a real impact.
- Other info: This role offers exposure to various banking operations and regulatory compliance.
- Why this job: Be part of a forward-thinking team where your skills will be valued and you can drive improvements.
- Qualifications: Understanding of FCA/PRA regulations, strong communication skills, and analytical abilities are essential.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about driving high-quality client outcomes while ensuring robust risk oversight? We are seeking an Assistant Banking Manager – Commercial Services to join our dynamic team supporting the Commercial Banking business in Edinburgh or London. This role plays a critical part in the first line of defence, with a particular focus on complaints risk oversight, regulatory compliance, and continuous improvement of operational processes.
Key Responsibilities
- Oversee the end-to-end handling of banking complaints across all Hampden products, ensuring consistency, fairness, and adherence to FCA/PRA regulatory expectations.
- Perform outcome reviews and root cause analysis, identifying trends and working with stakeholders to implement improvements.
- Ensure complaint handling processes meet regulatory obligations while delivering a world-class client experience.
- Assist in maintaining the Commercial Risk Management Framework, ensuring that risk events are effectively captured, analysed, and addressed.
- Collaborate with key teams to drive improvements in process and controls, enhancing the Bank’s risk posture.
- Support the accurate and timely preparation of lending-related regulatory returns (e.g., PSD001/PSD007), working in partnership with Finance and Commercial teams.
- Assist with preparing and issuing client communications, including interest rate changes and annual statements, ensuring clarity, compliance, and client understanding.
- Identify opportunities to streamline business processes, enhance data quality, and improve internal controls.
- Support the delivery of the Training and Competence framework, helping to maintain high professional and regulatory standards across the Commercial team.
- Work closely with Risk & Compliance to ensure alignment with second line controls, fostering data-driven decision making.
Person Specification
- A solid understanding of FCA/PRA complaint handling regulations and risk management principles.
- Strong knowledge of banking operational processes, ideally in a commercial or lending environment.
- Experience handling or supporting regulatory returns is desirable (e.g., PSD001/PSD007).
- Excellent communication and interpersonal skills – able to influence and collaborate with stakeholders at all levels.
- Proven analytical, problem-solving and decision-making abilities.
- CeMAP qualification is desirable but not essential.
Why Join Our Client
This is an exciting opportunity to join a collaborative, forward-thinking team where your attention to detail, compliance mindset, and desire to improve client outcomes will be truly valued. You will gain broad exposure across Commercial Banking operations, regulatory compliance, and quality assurance while making a real impact on how we protect and serve our clients.
Assistant Banking Manager employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Banking Manager
✨Tip Number 1
Familiarise yourself with FCA/PRA regulations, especially those related to complaint handling. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Network with professionals in the banking sector, particularly those involved in commercial services. Engaging with industry peers can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or handled complaints in previous roles. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends in banking and client service. Showing that you're knowledgeable about the latest developments in the industry can impress interviewers and highlight your proactive approach.
We think you need these skills to ace Assistant Banking Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Banking Manager position. Highlight your relevant experience in complaint handling, risk management, and regulatory compliance in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of FCA/PRA regulations and any experience you have in banking operational processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client outcomes and your commitment to compliance. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Eden Scott
✨Understand Regulatory Frameworks
Make sure you have a solid grasp of FCA/PRA complaint handling regulations. Familiarise yourself with the key principles and how they apply to the role, as this will demonstrate your commitment to compliance during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in previous roles, particularly in identifying trends or conducting root cause analysis. This will highlight your problem-solving abilities and your capacity to improve processes.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires collaboration with various stakeholders, showcasing your excellent communication skills will be crucial in making a positive impression.
✨Demonstrate Client-Centric Mindset
Be ready to discuss how you prioritise client outcomes in your work. Share specific examples where you've enhanced client experiences or streamlined processes, as this aligns with the company's focus on delivering high-quality client outcomes.