At a Glance
- Tasks: Provide 1st-line IT support and troubleshoot technical issues for clients.
- Company: Join a growing MSP in Edinburgh with a friendly team.
- Benefits: Gain exposure to diverse technologies and receive training from experienced engineers.
- Other info: Dynamic environment with plenty of opportunities for learning and growth.
- Why this job: Perfect for those looking to advance their IT career and develop technical skills.
- Qualifications: Around one year of commercial IT support experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Are you currently working on an IT service desk and looking for your next step? If you've got around a year's commercial IT support experience and you're keen to develop your technical skills, take on more responsibility, and progress your career, this could be a great opportunity for you. We are working with a growing MSP in Edinburgh who are looking for a 1st Line IT Support Technician to join their team. You'll be joining a friendly and supportive environment where you'll get exposure to a wide range of technologies, work with different clients, and have plenty of opportunity to learn from experienced engineers.
What will you be doing? You’ll be one of the first points of contact for clients when they have an IT issue, so being approachable and able to communicate clearly is just as important as your technical knowledge. Your day-to-day responsibilities will include:
- Providing 1st-line IT support via phone, email, and ticketing systems
- Troubleshooting and resolving a range of technical issues
- Supporting users across Windows and Microsoft 365
- Troubleshooting laptops, desktops, and peripherals
- Supporting Outlook, Teams, OneDrive, and SharePoint
- Assisting with Wi-Fi, VPN, and basic networking issues
- Managing tickets and keeping customers updated
- Escalating more complex issues to the relevant team members
What are we looking for? Ideally, you'll have around one year's commercial experience in an IT service desk, help desk, or 1st line support role. We're not expecting you to know everything. What's important is that you have a good technical foundation, enjoy solving problems, and are keen to keep learning. You will ideally have:
- Around one year's commercial IT support experience
- Experience working in a service desk or help desk environment
- Good knowledge of Windows and Microsoft 365
- A methodical approach to troubleshooting
- Strong communication and customer service skills
Why consider this role? The training and development opportunities are a big part of what makes this role attractive. You’ll have the chance to:
- Learn from experienced engineers
- Gain exposure to a broad range of technologies
For someone currently working in 1st line and looking for that next step, it's an opportunity to build your experience, broaden your technical knowledge, and progress your career within a growing MSP.
1st Line IT Support Technician employer: Eden Scott
Join a market-leading developer in the North-East of Scotland, where you will be part of a dynamic commercial team dedicated to delivering high-quality residential projects. With a strong focus on employee development, we offer competitive salaries, generous benefits, and ongoing training opportunities, ensuring that your career can flourish in a supportive and innovative environment. Experience a workplace that values collaboration, excellence, and long-term growth, making it an ideal choice for aspiring Quantity Surveyors.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eden Scott values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eden Scott might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eden Scott!
✨Direct Apply to Eden Scott
Let's not forget to apply directly through the Eden Scott website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eden Scott.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eden Scott. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eden Scott
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
