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For Companies At a Glance
- Tasks: Connect customers to fibre networks and ensure a smooth installation experience.
- Company: Join Highland Broadband, expanding full-fibre networks across rural Scotland.
- Benefits: Full training provided, with opportunities for practical work and customer interaction.
- Other info: Flexible working hours, including occasional evenings and Saturdays.
- Why this job: Be part of a team that delivers essential services and enhances customer satisfaction.
- Qualifications: Strong communication skills, manual work comfort, and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Eden Scott are delighted to be partnering with Highland Broadband as they continue to expand their full-fibre network across rural Scotland. We are now supporting them in the recruitment of Field Engineers in the Fort William / Oban area. Full training is provided, making this an excellent opportunity for individuals who enjoy practical work and delivering great customer service.
The Role
As part of the installation team, you'll be responsible for connecting customers to Highland Broadband's fibre network and ensuring a smooth, positive experience. Your work will include:
- Soft excavation in customer gardens
- Installing fibre cables through underground and overhead networks
- Clearing blockages where required
- Internal cabling and installing customer equipment
- Testing connections and guiding customers through their new service
- Occasional evening and Saturday work
What You'll Bring
- Strong customer service and communication skills
- Comfortable with manual work and working at height
- Full UK driving licence
- Willingness to complete a disclosure check
Please note: Eden Scott have been retained for this project.
Field Technician / Engineer in Fort William employer: Eden Scott Ltd
Contact Detail:
Eden Scott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician / Engineer in Fort William
✨Tip Number 1
Get to know the company! Research Highland Broadband and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of the mirror. This will help you feel more confident when discussing your customer service skills and practical experience.
✨Tip Number 3
Show off your hands-on skills! If you have any relevant experience with manual work or installations, be ready to share specific examples. Highlighting your practical abilities will make you stand out as a Field Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Field Technician / Engineer in Fort William
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the role involves and how your skills fit in. Highlight any relevant experience you have that matches the responsibilities listed.
Show Off Your Customer Service Skills: Since this role is all about connecting with customers, make sure to emphasise your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and provide a positive experience for customers.
Be Honest About Your Skills: If you're comfortable with manual work and have a full UK driving licence, let us know! Be upfront about your abilities and any training you've had. We appreciate honesty and want to see how you can contribute to our team.
Apply Through Our Website: Once you’ve polished your application, don’t forget to hit that apply button on our website. It’s the easiest way for us to receive your application and ensures it gets to the right people. We can’t wait to hear from you!
How to prepare for a job interview at Eden Scott Ltd
✨Know Your Stuff
Make sure you understand the basics of fibre networks and installation processes. Brush up on soft excavation techniques and be ready to discuss how you would handle common challenges in the field.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Be prepared to explain how you would ensure a positive experience for customers when connecting them to the network.
✨Get Practical
If you have any hands-on experience with manual work or technical installations, highlight it! Share specific instances where you’ve successfully completed similar tasks, as this will show your readiness for the role.
✨Be Ready for the Unexpected
Fieldwork can be unpredictable, so think about how you would adapt to changes or challenges on the job. Prepare to discuss your problem-solving skills and how you stay calm under pressure.