At a Glance
- Tasks: Build strong customer relationships and coordinate support activities to ensure satisfaction.
- Company: A fast-growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, clear progression paths, and exposure to cutting-edge technologies.
- Other info: Opportunities for growth into leadership or technical roles in a customer-first environment.
- Why this job: Join a dynamic team and make a real impact in customer success and IT services.
- Qualifications: Experience in IT support or MSP environments and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
A growing Managed Service Provider is looking for a Customer Success Associate to join its expanding customer operations team in Bristol. This is an excellent opportunity for someone currently working within IT support, service desk, infrastructure support, or an MSP environment who wants to move into a more customer-focused position while continuing to build technical exposure.
The business operates across managed IT services, cloud infrastructure, cybersecurity, and data solutions, supporting a wide range of customers from SMEs through to large enterprise and public sector organisations.
The Role
You'll act as a key point of contact for customers, helping manage service relationships, coordinate support activity, and ensure a high level of customer satisfaction. Working closely with internal technical and engineering teams, you'll support onboarding, service reviews, incident coordination, and customer engagement across the client base.
Responsibilities
- Build and maintain strong customer relationships
- Coordinate incidents and escalations with technical teams
- Support onboarding and ongoing customer engagement
- Monitor customer satisfaction and service performance
- Assist with service reviews and continuous improvement activity
- Support long-term customer retention and account growth
Requirements
- Experience within an IT support, MSP, or technical services environment
- Good understanding of IT infrastructure, cloud, or managed services
- Strong communication and relationship-building skills
- Organised, proactive, and customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment
Desirable
- Microsoft 365 / Azure exposure
- MSP experience
- ITIL or Microsoft certifications
- Exposure to cybersecurity or cloud technologies
- Experience with ITSM tools such as Autotask or Halo
What's on Offer
- Clear progression into Customer Success, Service Delivery, Leadership, or Technical pathways
- Exposure across cloud, infrastructure, security, AI, and data services
- Fast-growing business with strong internal progression opportunities
- Supportive team culture with a strong customer-first focus
If you are looking for a new opportunity within a progressive firm, we would be keen to hear from you. Please apply with your CV for consideration.
Customer Success Associate (Bristol) employer: Eden Rose
Join a dynamic Managed Service Provider in Bristol, where you'll thrive in a supportive team culture that prioritises customer satisfaction and professional growth. With clear pathways for progression into Customer Success, Service Delivery, or Technical roles, this is an excellent opportunity to enhance your skills in a fast-growing environment while working with cutting-edge technologies across IT services, cloud, and cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate (Bristol)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support or MSP world. Let them know you're on the lookout for a Customer Success Associate role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially around cloud infrastructure and cybersecurity. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Success Associate, you'll need to build strong relationships. Role-play with a friend or family member to get comfortable discussing technical topics in a customer-friendly way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of other opportunities across the South West if this one isn’t quite right for you.
We think you need these skills to ace Customer Success Associate (Bristol)
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a moment to really digest the job description. It’s packed with clues about what we’re looking for, so make sure you understand the role and how your experience fits in.
Tailor Your CV:Don’t just send us the same old CV! Highlight your relevant experience in IT support or customer service, and make sure to showcase any skills that align with our needs, like communication and relationship-building.
Craft a Personal Cover Letter:A cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your passion for customer success.
Apply Through Our Website:We want to make it easy for you to apply, so head over to our website to submit your application. It’s straightforward, and you’ll be one step closer to joining our awesome team in Bristol!
How to prepare for a job interview at Eden Rose
✨Know Your Stuff
Make sure you brush up on your IT support knowledge and understand the basics of cloud services and cybersecurity. Familiarise yourself with the company's offerings and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Customer Success Associate, strong communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Customer Focus
Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories to highlight your proactive approach and commitment to customer satisfaction, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
