At a Glance
- Tasks: Lead a passionate team to deliver 5-star spa experiences and ensure top-notch service standards.
- Company: Join the award-winning Lanesborough, London's No. 1 hotel, renowned for luxury and excellence.
- Benefits: Enjoy competitive pay, wellness perks, career growth opportunities, and discounts in the local area.
- Other info: Dynamic work environment with social events and recognition programmes to celebrate your achievements.
- Why this job: Be part of a prestigious team and make a real impact on guest experiences in a luxury setting.
- Qualifications: Experience in luxury spas, beauty therapy qualifications, and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
As a Treatment Manager, you will be a passionate and engaging leader responsible for delivering an exceptional 5-star guest experience within the Spa. You will support the overall operation, ensuring the highest standards across treatments, service delivery, team development, and commercial performance. You will be highly visible within the Spa, leading by example, motivating your team, and building strong relationships with guests and members, while maintaining the prestige and standards synonymous with The Lanesborough and Oetker Collection.
Key Responsibilities
- Deliver exceptional 5-star guest service and ensure treatments and service standards are consistently met.
- Support daily Spa operations, including bookings, retail performance, stock control and reporting.
- Drive revenue through effective upselling, rebooking and maximising treatment utilisation.
- Lead, motivate and develop the therapist team, ensuring high performance and consistent standards.
- Maintain excellent knowledge of treatments and products, ensuring team expertise and compliance.
- Handle guest feedback professionally and contribute to continuous service improvement.
- Support marketing initiatives and the development of new treatments and services.
- Ensure all health & safety, cleanliness and brand standards are upheld at all times.
- Act as an ambassador for The Lanesborough and uphold Oetker Collection values and culture.
Key Requirements
- Proven experience in a luxury Spa environment, ideally in a supervisory or Assistant Manager role.
- Recognised Beauty Therapy qualification (e.g. CIBTAC, NVQ or equivalent).
- Strong operational knowledge of spa treatments and products.
- Excellent communication and organisational skills.
- Proven ability to lead, motivate and develop a high-performing team.
- Commercial awareness with experience in driving revenue and managing costs.
- Strong administrative and IT skills (including MS Office and spa systems).
- Immaculate presentation and a passion for luxury hospitality.
In return
- Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments, Substantiality initiatives, Social and sports activities (e.g. football games, running club, yoga & pilates, etc.), EAP – Employee Assistance Programme.
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross-departmental exposure, Partnered with industry-leading training providers, Internal learning gateway, Free access to e-learning platform offering job-specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Treatment Manager employer: Eden Rock St Barths
The Lanesborough offers an exceptional work environment for a Treatment Manager, situated in the heart of London, just steps away from iconic landmarks. With a commitment to employee growth through extensive training opportunities and a vibrant work culture that celebrates achievements, staff enjoy generous benefits including complimentary meals, wellness initiatives, and social events. Join a prestigious team dedicated to delivering unparalleled luxury experiences while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Rock St Barths. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Rock St Barths
Don't be shy about reaching out to Eden Rock St Barths directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Treatment Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Rock St Barths and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Rock St Barths
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
