At a Glance
- Tasks: Lead a high-performing team to deliver exceptional guest experiences in a luxury setting.
- Company: Join a prestigious establishment in the heart of London with a focus on excellence.
- Benefits: Enjoy competitive salary, wellness perks, and discounts in the vibrant Victoria area.
- Other info: Engage in social activities and wellness initiatives while growing your career.
- Why this job: Be a brand ambassador and create memorable moments for guests every day.
- Qualifications: Managerial experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
As a Terrace Manager, you will be an exceptional team leader and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and be able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable experience. You will communicate effectively between your team, the Kitchen brigade and the Food & Beverage management.
Key Requirements
- Managerial experience in a luxury establishment essential and experience within London is desired.
- Lead, motivate and develop a high‑performing bar team in a luxury environment.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Deliver exceptional, personalised guest experiences.
- Act as a brand ambassador, ensuring impeccable service standards and presentation.
- Maintain expert knowledge of menus, spirits and accompaniments to guide guest choices.
- Confident with various procedures such as performance reviews, recruitment and training.
Please note this role requires an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Social and sports activities (football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
Terrace Manager employer: Eden Rock St Barths
As a Terrace Manager in our luxury establishment, you will thrive in a dynamic and supportive work culture that prioritises exceptional guest experiences and employee wellbeing. We offer a competitive salary package alongside a comprehensive benefits scheme, including enhanced pension contributions and various wellness initiatives, all set in the vibrant heart of London. Join us to lead a high-performing team while enjoying ample opportunities for personal and professional growth in an environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Terrace Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury establishments. A friendly chat can lead to insider info about job openings that might not even be advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with the menus and the establishment's vibe before any interviews. This will help you make informed recommendations and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Terrace Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering outstanding guest experiences shine through. We want to see how you can bring that enthusiasm to the role of Terrace Manager!
Highlight Your Experience:Make sure to showcase your managerial experience in luxury establishments, especially if you've worked in London. We love seeing how your background aligns with what we’re looking for!
Be Personal and Engaging:Remember, this role is all about personalisation and guest recognition. Use your application to demonstrate how you’ve created memorable experiences for guests in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Menus Inside Out
As a Terrace Manager, you'll need to be well-versed in the menus and presentation accompaniments. Before your interview, take the time to study the menu items thoroughly. Be prepared to discuss your favourite dishes and how you would recommend them to guests, showcasing your passion for delivering an outstanding experience.
✨Showcase Your Leadership Skills
This role requires strong managerial experience, so be ready to share specific examples of how you've led and motivated a team in a luxury environment. Think about challenges you've faced and how you overcame them, as well as how you’ve developed your team members. This will demonstrate your capability to lead a high-performing bar team.
✨Emphasise Guest Personalisation
Guest recognition and personalisation are key to this role. Prepare to discuss how you would create memorable experiences for guests. Share any past experiences where you went above and beyond to ensure guest satisfaction, and think about how you can apply that to the new position.
✨Dress to Impress
Immaculate grooming standards are essential for a Terrace Manager. Make sure you dress smartly for your interview, reflecting the luxury environment of the establishment. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself to guests.
