At a Glance
- Tasks: Assist in managing the reception at a luxury spa and ensure excellent service standards.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for elegance and hospitality.
- Benefits: Enjoy competitive pay, extra holidays, wellness perks, and discounts around London.
- Other info: Opportunities for personal growth and fun social events await you!
- Why this job: Be part of a prestigious team and enhance your career in luxury hospitality.
- Qualifications: Experience in luxury spa roles and a passion for fitness and wellbeing.
The predicted salary is between 25000 - 30000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
The role of the Spa Receptionist is to assist the Reception Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.
Key Requirements
- Experience in a similar role within a luxury Club & Spa
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Passionate about fitness and wellbeing
- Please note this role requires an element of manual handling
In return, we believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Receptionist employer: Eden Rock St Barths
At The Lanesborough, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values the contributions of our team members. Located in the heart of London, our luxurious environment not only provides competitive benefits such as enhanced pension schemes and career growth opportunities but also fosters a sense of community through social initiatives and wellness programmes. Join us to be part of a legendary tradition of hospitality while enjoying personal development and recognition for your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Lanesborough and its Club & Spa. Understanding their values and what makes them unique will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and passion for fitness and wellbeing, which is key for the Spa Receptionist role.
✨Tip Number 3
Dress to impress! Since this is a luxury environment, make sure your grooming standards are immaculate. Show up looking polished and professional to reflect the high standards of The Lanesborough.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fitness and wellbeing shine through. We want to see that you genuinely care about the spa experience and how it contributes to our guests' relaxation and rejuvenation.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in luxury environments. We love seeing candidates who understand the importance of impeccable service and can demonstrate their previous roles in similar settings.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Spa Inside Out
Before the interview, make sure you have a solid understanding of The Lanesborough Club & Spa's offerings. Familiarise yourself with their services, membership options, and any unique features that set them apart. This knowledge will show your genuine interest and help you answer questions confidently.
✨Dress to Impress
As a Spa Receptionist, immaculate grooming is key. Choose an outfit that reflects the luxury of the hotel while ensuring you feel comfortable. Pay attention to details like hair, makeup, and accessories, as these will contribute to the first impression you make.
✨Show Your Passion for Wellbeing
During the interview, express your enthusiasm for fitness and wellbeing. Share any personal experiences or interests related to health, wellness, or spa treatments. This will demonstrate that you align with the hotel's values and are genuinely invested in the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult situations or providing excellent customer service. Think of examples from your past experience where you went above and beyond for a guest. This will highlight your ability to maintain high service standards, which is crucial for this role.
