At a Glance
- Tasks: Lead a high-performing team to deliver exceptional guest experiences in a luxury setting.
- Company: Join a prestigious establishment known for its outstanding service and team culture.
- Benefits: Enjoy competitive salary, generous perks, and opportunities for personal and professional growth.
- Other info: Participate in fun social events and enjoy discounts on food, drinks, and treatments.
- Why this job: Be a brand ambassador and create memorable moments for guests while developing your leadership skills.
- Qualifications: Managerial experience in luxury hospitality and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
As a Terrace Manager, you will be an exceptional team leader and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and be able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable experience. You will communicate effectively between your team, the Kitchen brigade and the Food & Beverage management.
Key Requirements
- Managerial experience in a luxury establishment essential and experience within London is desired.
- Lead, motivate and develop a high‑performing bar team in a luxury environment.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Deliver exceptional, personalised guest experiences.
- Act as a brand ambassador, ensuring impeccable service standards and presentation.
- Maintain expert knowledge of menus, spirits and accompaniments to guide guest choices.
- Confident with various procedures such as performance reviews, recruitment and training.
- Please note this role requires an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Terrace Manager in London employer: Eden Rock St Barths
As a Terrace Manager at our luxury establishment in London, you will thrive in a dynamic and supportive work culture that prioritises exceptional guest experiences and employee wellbeing. We offer a competitive salary package alongside a comprehensive benefits scheme, including professional development opportunities, social activities, and generous discounts, all designed to foster personal growth and team camaraderie. Join us to be part of a prestigious brand that values your contributions and celebrates your milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Terrace Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury establishments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests.
✨Tip Number 3
Research the company culture! Before any interviews, dive into what makes the establishment unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take on the challenge of being a Terrace Manager.
We think you need these skills to ace Terrace Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering outstanding guest experiences shine through. We want to see how you connect with the role of Terrace Manager and why you're excited about creating memorable moments for guests.
Tailor Your Experience:Make sure to highlight your managerial experience in luxury establishments, especially if you've worked in London. We love seeing how your background aligns with our expectations, so don’t hold back on those relevant details!
Be Personal:Personalisation is key in this role, so reflect that in your application. Use specific examples of how you've recognised and catered to guests' needs in the past. This will show us that you understand the importance of a tailored guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the amazing benefits we offer. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Menus Inside Out
As a Terrace Manager, you need to be well-versed in the menus and presentation accompaniments. Before your interview, take the time to study the menu items thoroughly. Be prepared to discuss your favourite dishes and how you would recommend them to guests, showcasing your passion for delivering an outstanding guest experience.
✨Showcase Your Leadership Skills
Highlight your managerial experience in luxury establishments during the interview. Share specific examples of how you've led and motivated teams in the past. Discuss your approach to performance reviews, recruitment, and training, as this will demonstrate your capability to develop a high-performing bar team.
✨Emphasise Guest Personalisation
The role focuses heavily on guest recognition and personalisation. Prepare to share examples of how you've created memorable experiences for guests in previous roles. Think about how you can tailor service to individual preferences and how you would implement this in the new position.
✨Dress to Impress
Immaculate grooming standards are essential for this role. Make sure you dress smartly for the interview, reflecting the luxury environment of the establishment. This not only shows respect for the company but also demonstrates that you understand the importance of presentation in the hospitality industry.
