At a Glance
- Tasks: Lead the Club & Spa team to deliver exceptional 5-star service and guest experiences.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for luxury and elegance.
- Benefits: Enjoy a robust benefits package including financial wellbeing, health perks, and career growth opportunities.
- Other info: Engage in social activities and celebrate milestones with a supportive team.
- Why this job: Be part of a prestigious team and make a real impact in a luxurious environment.
- Qualifications: Strong leadership skills, excellent communication, and a passion for hospitality.
The predicted salary is between 60000 - 80000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As General Manager Club & Spa you will have a real pride and passion for what you do, with the ability to build rapport and long‑term relationships with members and guests. You will be responsible for leading the Club & Spa team to deliver an exceptional 5‑star service and take pride in creating an unrivalled guest experience. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
General Manager Club & Spa (Maternity Cover) in London employer: Eden Rock St Barths
The Lanesborough offers an exceptional work environment where luxury meets a commitment to employee wellbeing and growth. As a General Manager Club & Spa, you will thrive in a culture that values excellence, with access to extensive benefits including career development opportunities, health and wellness initiatives, and a vibrant social scene. Located in the heart of London, you will be part of a prestigious team dedicated to delivering unparalleled service in one of the city's most iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Club & Spa (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. The Lanesborough prides itself on legendary European hospitality, so be ready to showcase how your experience aligns with their commitment to exceptional service.
✨Tip Number 3
Practice your pitch! You’ll want to clearly communicate your leadership style and how you motivate teams to deliver top-notch guest experiences. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team at The Lanesborough.
We think you need these skills to ace General Manager Club & Spa (Maternity Cover) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for guests and members. Share specific examples of how you've done this in the past.
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your leadership skills and experience in managing teams, as well as any relevant achievements in delivering 5-star service. We love seeing how you can bring value to our Club & Spa!
Be Professional Yet Approachable:While we appreciate professionalism, don’t forget to let your personality shine through! Use a friendly tone in your cover letter, showing us that you can build rapport with both guests and team members. We’re all about that genuine connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows us you’re keen on joining our amazing team at The Lanesborough!
How to prepare for a job interview at Eden Rock St Barths
✨Know the Venue Inside Out
Before your interview, take some time to research The Lanesborough and its Club & Spa. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will highlight your capability to deliver that exceptional 5-star service they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the Club & Spa environment. Think about challenges you might face, such as managing guest complaints or leading a team under pressure. Practising your responses will help you feel more confident during the interview.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your passion for creating memorable guest experiences and building long-term relationships. This will resonate well with the interviewers, as they value candidates who genuinely care about their guests and team.
