At a Glance
- Tasks: Lead the Club & Spa team to deliver exceptional 5-star service and guest experiences.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for luxury and elegance.
- Benefits: Enjoy a robust benefits package including financial wellbeing, health perks, and career growth opportunities.
- Other info: Participate in social activities and recognition programmes while celebrating important moments.
- Why this job: Be part of a prestigious team in a vibrant environment with a focus on personal development.
- Qualifications: Strong leadership skills, excellent communication, and a passion for hospitality.
The predicted salary is between 50000 - 60000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As General Manager Club & Spa you will have a real pride and passion for what you do, with the ability to build rapport and long‑term relationships with members and guests. You will be responsible for leading the Club & Spa team to deliver an exceptional 5‑star service and take pride in creating an unrivalled guest experience. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
Benefits
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
General Manager Club & Spa (Maternity Cover) employer: Eden Rock St Barths
At The Lanesborough, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values the contributions of every team member. Located in the heart of London, our luxurious Club & Spa provides unparalleled career growth opportunities, comprehensive benefits, and a commitment to employee wellbeing, ensuring that you thrive both personally and professionally while delivering world-class service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Club & Spa (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or local meet-ups related to hospitality. This is your chance to make a lasting impression and showcase your passion for delivering exceptional service.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to The Lanesborough or similar establishments. Express your interest in the General Manager role and ask if they’re open to informal chats about potential opportunities.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews. Plus, applying through our site gives you a better chance of standing out to hiring managers.
We think you need these skills to ace General Manager Club & Spa (Maternity Cover)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating exceptional experiences for guests and members. Share specific examples that highlight your dedication to 5-star service.
Tailor Your CV:Make sure your CV is tailored to the General Manager role at our Club & Spa. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the unique atmosphere of The Lanesborough.
Be Professional Yet Approachable:While we appreciate professionalism, don’t forget to let your personality shine! Use a friendly tone in your cover letter and show us that you can build rapport with both guests and team members. We’re looking for someone who can lead with warmth and confidence.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Eden Rock St Barths
✨Know the Venue Inside Out
Before your interview, take some time to research The Lanesborough and its Club & Spa. Familiarise yourself with their services, values, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. This will highlight your capability to deliver that exceptional 5-star service they’re looking for.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since the role requires excellent communication skills, consider doing mock interviews with a friend or using video recordings to refine your delivery. Remember, how you present yourself can be just as important as what you say.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the Club & Spa’s future plans, team dynamics, or guest experience initiatives. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.
