Deputy Terrace Manager

Deputy Terrace Manager

Full-Time 30000 - 40000 £ / year (est.) No home office possible
Eden Rock St Barths

At a Glance

  • Tasks: Lead the Terrace Team, ensuring exceptional guest experiences and service standards.
  • Company: Join The Lanesborough, a luxury hotel with a focus on refined hospitality.
  • Benefits: Competitive salary, health perks, discounts, and career development opportunities.
  • Other info: Flexible shifts and a dynamic work environment with social activities.
  • Why this job: Be part of an exciting new terrace opening and shape its unique guest experience.
  • Qualifications: Luxury bar management experience and strong team leadership skills required.

The predicted salary is between 30000 - 40000 £ per year.

We have an exceptional opportunity to join our Terrace Team at The Lanesborough. An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages.

Candidate Profile

As Deputy Terrace Manager, you will take pride in delivering refined hospitality, with a natural ability to engage guests and build meaningful, long-standing relationships. This is a unique opportunity to be part of the opening of a new terrace within the hotel, contributing to the creation of a distinctive guest experience from its very beginning. You will support the day-to-day management of the terrace, ensuring service is consistently courteous, professional and attentive. You will be visible on the floor, leading by example and ensuring each guest interaction reflects the elegance and service standards of the hotel. You will play an active role in shaping the culture of the team, encouraging thoughtful ideas and supporting collaboration across the wider Food & Beverage department. Developing the skills and confidence of the bar team will be central to your role, through effective training, coaching and mentoring. Flexibility is essential, as the role may require covering a variety of shifts.

Key Requirements

  • Supervisory or managerial bar experience in a luxury establishment essential and experience within London is desired.
  • Excellent beverage product knowledge is essential.
  • Excellent command of the English language and a second language would be preferred.
  • Immaculate grooming standards.
  • Proven ability to lead, motivate and develop a team.
  • Confident with various procedures such as performance reviews, recruitment and training.
  • Please note this role may require an element of manual handling.

In return

  • Competitive salary package
  • Discretionary Company Sick Pay
  • Season ticket loan
  • Enhanced Pension Scheme
  • Life Insurance
  • Complimentary dry cleaning
  • Safety shoes
  • Retail discounts around Victoria, Westminster, and Whitehall
  • Health & Wellness
  • Complimentary meals on duty
  • Cycle to Work scheme
  • Flu vaccinations
  • Discounted chiropodist and massage treatments
  • Substantiality initiatives
  • Social and sports activities
  • EAP - Employee Assistance Programme
  • Career Growth & Personal Development
  • Internal opportunities

Deputy Terrace Manager employer: Eden Rock St Barths

The Lanesborough is an exceptional employer, offering a unique opportunity to be part of the opening of a new terrace within the hotel, where you can contribute to creating a distinctive guest experience from the very beginning. With a strong focus on refined hospitality, employee growth, and a supportive work culture, staff enjoy competitive benefits including a generous salary package, health and wellness initiatives, and opportunities for personal development in the vibrant setting of London.
Eden Rock St Barths

Contact Detail:

Eden Rock St Barths Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Deputy Terrace Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury establishments. A friendly chat can lead to insider info about openings or even a referral.

✨Tip Number 2

Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for refined hospitality shine through. Share stories that highlight your ability to engage guests and build relationships.

✨Tip Number 3

Be proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.

✨Tip Number 4

Prepare for the unexpected! Flexibility is key in this role, so be ready to discuss how you handle various shifts and challenges. Share examples of how you've successfully managed a team in a fast-paced environment.

We think you need these skills to ace Deputy Terrace Manager

Refined Hospitality
Guest Engagement
Relationship Building
Day-to-Day Management
Service Standards
Team Culture Development
Training and Coaching
Flexibility
Beverage Product Knowledge
Leadership
Motivation
Performance Reviews
Recruitment
Immaculate Grooming Standards

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at The Lanesborough.

Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy Terrace Manager role. Highlight your supervisory experience in luxury establishments and any relevant achievements that showcase your ability to lead a team effectively.

Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for our team.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right from the start.

How to prepare for a job interview at Eden Rock St Barths

✨Know Your Venue

Before the interview, do some research on The Lanesborough and its new terrace concept. Familiarise yourself with their food and beverage offerings, as well as their service standards. This will not only show your genuine interest but also help you tailor your responses to align with their values.

✨Showcase Your Leadership Skills

As a Deputy Terrace Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully trained or developed staff. Highlight how you foster collaboration and encourage innovative ideas within a team setting.

✨Engage with Hospitality Scenarios

Expect situational questions that assess your problem-solving skills in hospitality. Think of scenarios where you had to handle difficult guests or manage a busy service period. Practising these responses will help you convey your refined hospitality skills effectively during the interview.

✨Dress to Impress

Immaculate grooming is essential for this role, so make sure you dress smartly for the interview. This not only reflects your understanding of the hotel's standards but also sets a positive first impression. Remember, you're aiming to embody the elegance and professionalism expected at The Lanesborough.

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

>