At a Glance
- Tasks: Lead a high-performing team to deliver exceptional guest experiences in a luxury setting.
- Company: Join a prestigious establishment known for its outstanding service and team culture.
- Benefits: Enjoy competitive salary, generous perks, and opportunities for personal and professional growth.
- Other info: Participate in fun social activities and enjoy discounts around London.
- Why this job: Be a brand ambassador and create memorable moments for guests while developing your leadership skills.
- Qualifications: Managerial experience in luxury hospitality and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
As a Terrace Manager, you will be an exceptional team leader and have a passion for delivering an outstanding guest experience. Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and be able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable experience. You will communicate effectively between your team, the Kitchen brigade and the Food & Beverage management.
Key Requirements
- Managerial experience in a luxury establishment essential and experience within London is desired.
- Lead, motivate and develop a high‑performing bar team in a luxury environment.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Deliver exceptional, personalised guest experiences.
- Act as a brand ambassador, ensuring impeccable service standards and presentation.
- Maintain expert knowledge of menus, spirits and accompaniments to guide guest choices.
- Confident with various procedures such as performance reviews, recruitment and training.
- Please note this role requires an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Terrace Manager in City of Westminster employer: Eden Rock St Barths
As a Terrace Manager at our luxury establishment in London, you will thrive in a dynamic and supportive work culture that prioritises exceptional guest experiences and employee wellbeing. We offer a competitive salary package alongside a comprehensive benefits scheme, including professional development opportunities, social activities, and generous discounts, all designed to foster personal growth and team camaraderie. Join us to be part of a prestigious brand that values your contributions and celebrates your milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Terrace Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury establishments. A friendly chat can lead to insider info about job openings that might not be advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests in the past.
✨Tip Number 3
Research the company culture! Before any interviews, dive into the company's values and mission. This will help you tailor your responses and show that you're not just a fit for the role, but for the team too.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Terrace Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering outstanding guest experiences shine through. We want to see how you can bring that enthusiasm to the role of Terrace Manager!
Tailor Your Experience:Make sure to highlight your managerial experience in luxury establishments, especially if you've worked in London. We love seeing how your background aligns with what we’re looking for!
Be Personal:Personalisation is key in this role, so don’t hesitate to share a bit about yourself in your application. We want to know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Menus Inside Out
As a Terrace Manager, it's crucial to have an expert knowledge of the menus and items you'll be serving. Before your interview, take the time to study the menu thoroughly, including ingredients and presentation. This will not only impress your interviewers but also show your passion for delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
Highlight your managerial experience in luxury establishments during the interview. Be prepared to discuss specific examples of how you've led, motivated, and developed high-performing teams. This will demonstrate your capability to manage a bar team effectively and maintain impeccable service standards.
✨Emphasise Guest Personalisation
Since the role focuses on creating memorable guest experiences, come ready with examples of how you've personalised service in the past. Discuss how you recognise guests and tailor their experiences to make them feel valued. This will resonate well with the interviewers looking for someone who can enhance guest satisfaction.
✨Practice Your Communication Skills
Effective communication is key in this role, especially between your team and the kitchen brigade. During the interview, practice articulating your thoughts clearly and confidently. If you speak a second language, mention it! This could set you apart as a candidate who can cater to a diverse clientele.
