At a Glance
- Tasks: Assist in managing the reception at The Lanesborough Club & Spa, ensuring top-notch service.
- Company: Join the award-winning team at London's No. 1 hotel, The Lanesborough.
- Benefits: Enjoy competitive pay, extra holidays, and wellness perks like free meals and fitness activities.
- Other info: Opportunities for career growth and participation in fun social events.
- Why this job: Be part of a luxury environment and contribute to exceptional guest experiences.
- Qualifications: Experience in luxury hospitality and a passion for fitness and wellbeing.
The predicted salary is between 25000 - 30000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
The role of the Spa Receptionist is to assist the Reception Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.
Key Requirements
- Experience in a similar role within a luxury Club & Spa
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Passionate about fitness and wellbeing
- Please note this role requires an element of manual handling
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Receptionist in City of Westminster employer: Eden Rock St Barths
The Lanesborough offers an exceptional work environment where luxury meets a commitment to employee wellbeing and growth. Located in the heart of London, our Spa Receptionist role provides not only competitive benefits such as enhanced pension schemes and complimentary meals but also ample opportunities for career advancement through internal training and development programmes. Join us in a culture that celebrates excellence, teamwork, and the art of hospitality, all while being part of a prestigious hotel recognised as a masterpiece in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in City of Westminster
✨Tip Number 1
Get to know the company! Research The Lanesborough and its Club & Spa offerings. This way, when you walk in for an interview, you can chat about their services and show your passion for luxury hospitality.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Spa Receptionist role and be ready to showcase your customer service skills.
✨Tip Number 3
Dress to impress! Since this is a luxury environment, make sure your grooming is immaculate. Show them you understand the standards expected at The Lanesborough right from the get-go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Lanesborough and are keen to be part of their exceptional service culture.
We think you need these skills to ace Spa Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fitness and wellbeing shine through. We want to see that you genuinely care about the spa experience and how it contributes to our guests' relaxation and rejuvenation.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in luxury environments. We love seeing candidates who understand the importance of impeccable service and can demonstrate their previous roles in similar settings.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Spa Inside Out
Before the interview, make sure you have a solid understanding of The Lanesborough Club & Spa. Familiarise yourself with their services, membership options, and any unique offerings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Dress to Impress
As a Spa Receptionist, immaculate grooming is key. Dress smartly for your interview to reflect the luxury environment of The Lanesborough. Think polished and professional, as first impressions matter in this industry.
✨Show Your Passion for Wellbeing
Be prepared to discuss your passion for fitness and wellbeing during the interview. Share personal experiences or interests that align with the spa's ethos. This will demonstrate that you’re not just looking for a job, but that you genuinely care about the wellness of others.
✨Practice Your Language Skills
If you speak a second language, practice it before the interview. Being able to communicate with a diverse clientele is a huge plus. You might even want to prepare a few phrases in that language to impress your interviewers!
