At a Glance
- Tasks: Provide exceptional guest service and manage reception duties in a fine dining environment.
- Company: Join The Lanesborough, a luxury hotel known for its elegance and hospitality.
- Benefits: Enjoy private medical insurance, complimentary meals, and discounts on retail and treatments.
- Other info: Opportunities for career growth and personal development in a dynamic team.
- Why this job: Be part of an exciting new restaurant opening and create memorable experiences for guests.
- Qualifications: Experience in fine dining and a passion for food and wine are essential.
The predicted salary is between 24000 - 30000 € per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages. Further information, including details of the brand leading the concept, will be shared in due course.
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Restaurant Receptionist you will provide an exceptional guest service experience. You will be an excellent communicator, genuinely care about guests and take a hands‑on approach to your role and to all general reception duties. You will have a real passion for food and wine, enabling you to upsell and promote the items by your personal knowledge from the menu. You will have the ability to remain calm at all times and understand the importance. You will be a team player to ensure that your team create a memorable experience for our guests.
Key Requirements
- Experience in a similar role within a fine dining restaurant is essential
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Show drive and passion for Excellent Customer Service
Please note this role requires an element of manual handling.
Benefits
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistant Programme
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Restaurant Receptionist in City of Westminster employer: Eden Rock St Barths
At The Lanesborough, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates the art of hospitality. Our team members enjoy a comprehensive benefits package, including private medical insurance, generous discounts, and numerous opportunities for personal and professional growth within the prestigious Oetker Collection. Join us in creating memorable experiences in a landmark setting, where your passion for food and service will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Receptionist in City of Westminster
✨Tip Number 1
Get to know the restaurant scene! Research The Lanesborough and its new outlet. Understanding their vibe and values will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Restaurant Receptionist, you'll need to be an excellent communicator. Role-play with friends or family to get comfortable with upselling menu items and handling guest inquiries.
✨Tip Number 3
Dress to impress! Immaculate grooming is key in the hospitality industry. Make sure your outfit reflects the elegance of The Lanesborough, as first impressions matter a lot in this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the position right from the start.
We think you need these skills to ace Restaurant Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and wine shine through! We want to see that you genuinely care about providing an exceptional guest experience, so share any relevant experiences or knowledge that highlight this passion.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application:Make sure to customise your application for the Restaurant Receptionist position. Highlight your previous experience in fine dining and any specific skills that align with our values at The Lanesborough. This shows us you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it’s super easy!
How to prepare for a job interview at Eden Rock St Barths
✨Know the Menu Inside Out
As a Restaurant Receptionist, having a solid understanding of the menu is crucial. Familiarise yourself with the dishes, ingredients, and wine pairings so you can confidently upsell and engage with guests about their choices.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Exude Professionalism and Passion
Immaculate grooming standards are essential for this position. Dress smartly and present yourself well. Show your passion for customer service and hospitality; let your enthusiasm shine through during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as difficult guests or busy periods. Think of examples from your past experience that highlight your problem-solving skills and ability to remain calm under pressure.
