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For Companies At a Glance
- Tasks: Deliver exceptional guest service and lead a passionate team in a fine dining environment.
- Company: Join a luxury establishment known for its outstanding service and culinary excellence.
- Benefits: Enjoy private medical insurance, complimentary meals, and discounts in the local area.
- Other info: Opportunities for career growth and personal development with industry-leading training.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests every day.
- Qualifications: Supervisory experience in fine dining and a passion for food and wine are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands‑on approach to your role. You will have a real passion for food and wine, enabling you to upsell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.
Key Requirements
- Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Preferably excellent knowledge of wine & food pairing.
- Please note this role requires an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter / Waitress in City of Westminster employer: Eden Rock St Barths
Contact Detail:
Eden Rock St Barths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress in City of Westminster
✨Tip Number 1
Get to know the restaurant's menu inside out! When you walk in for your interview, show off your knowledge of their food and wine pairings. This not only demonstrates your passion but also sets you apart as someone who truly cares about the guest experience.
✨Tip Number 2
Practice your communication skills! As a Head Waiter/Waitress, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable with upselling and handling guest queries like a pro.
✨Tip Number 3
Show your team spirit! During the interview, highlight your experience in training and developing team members. Share examples of how you've helped others grow, as this is key to creating that memorable experience for guests.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Waiter / Waitress in City of Westminster
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for providing exceptional guest service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Supervisory Experience: Make sure to emphasise your supervisory experience in fine dining settings. We want to see how you've trained and developed your team, so include any relevant achievements that showcase your leadership skills.
Demonstrate Your Knowledge: Since knowledge of food and wine pairing is key, don’t shy away from mentioning your expertise. Include any relevant certifications or experiences that highlight your ability to upsell and promote menu items effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any special dishes or wine pairings. Being able to discuss these confidently will show your passion for food and wine, which is crucial for a Head Waiter/Waitress role.
✨Showcase Your Supervisory Skills
Prepare examples of how you've successfully led a team in a fine dining environment. Highlight specific situations where you trained staff or improved service standards, as this will demonstrate your leadership abilities and commitment to guest satisfaction.
✨Practice Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you’d encounter in the restaurant, such as handling guest complaints or upselling menu items.
✨Dress to Impress
Immaculate grooming is essential for this role, so ensure you dress smartly for the interview. This not only reflects your understanding of the fine dining industry but also shows respect for the establishment you’re applying to.