At a Glance
- Tasks: Lead the Club & Spa team to deliver exceptional 5-star service and guest experiences.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for luxury and elegance.
- Benefits: Enjoy a robust benefits package including financial wellbeing, health perks, and career growth opportunities.
- Other info: Participate in social activities and celebrate important moments with your team.
- Why this job: Be part of a prestigious team in a vibrant environment with a focus on personal development.
- Qualifications: Strong leadership skills, excellent communication, and a passion for hospitality.
The predicted salary is between 60000 - 80000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
As General Manager Club & Spa you will have a real pride and passion for what you do, with the ability to build rapport and long‐term relationships with members and guests. You will be responsible for leading the Club & Spa team to deliver an exceptional 5‐star service and take pride in creating an unrivalled guest experience.
You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross‐departmental exposure
- Partnered with industry‐leading training providers
- Internal learning gateway
- Free access to e‐learning platform offering job‐specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via 'Recommend‐A‐Friend' scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
General Manager Club & Spa (Maternity Cover) in City of Westminster employer: Eden Rock St Barths
The Lanesborough offers an exceptional work environment where luxury meets a commitment to employee wellbeing and growth. As a General Manager Club & Spa, you will thrive in a prestigious location, surrounded by London's finest attractions, while enjoying a comprehensive benefits package that includes career development opportunities, health and wellness initiatives, and a vibrant team culture that celebrates your contributions and milestones.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Club & Spa (Maternity Cover) in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current employees at The Lanesborough. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research The Lanesborough and its Club & Spa offerings thoroughly. Be ready to discuss how your experience aligns with their commitment to 5-star service and how you can contribute to creating an unrivalled guest experience.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and handled pressure. Highlight your organisational skills and ability to build rapport with both guests and team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Lanesborough family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace General Manager Club & Spa (Maternity Cover) in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for our guests and members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in managing teams and delivering 5-star service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Eden Rock St Barths
✨Know the Venue Inside Out
Before your interview, take some time to research The Lanesborough and its Club & Spa. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare specific examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will highlight your capability to deliver that exceptional 5-star service they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the Club & Spa environment. Think about challenges you might face, such as managing guest complaints or ensuring team performance under pressure. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
