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For Companies At a Glance
- Tasks: Provide exceptional service and create memorable experiences for guests at The Lanesborough.
- Company: Join the No. 1 Hotel in London, renowned for luxury and elegance.
- Benefits: Enjoy competitive pay, extra holidays, wellness perks, and discounts around London.
- Other info: Opportunities for growth, training, and fun social events await you!
- Why this job: Be part of a prestigious team and elevate your hospitality career in a stunning environment.
- Qualifications: Experience in luxury hospitality, excellent English skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Butlers Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As Butler, you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests' requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
Key Requirements
- Previous experience in a similar role within a 5-star establishment is essential; experience in the luxury London market would be preferred.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Extensive knowledge of emotional intelligence, body language and non-verbal communication.
- Ability to work with minimum supervision.
- Show drive for Excellent Customer Service.
- Be available, flexible and willing to work a 24-hr roster when required.
- An element of manual handling will be required.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Additional holiday allowance.
- Season ticket loan.
- Enhanced Pension Scheme.
- Life Insurance.
- Complimentary dry cleaning.
- Safety shoes.
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness
- Complimentary meals on duty.
- Cycle to Work scheme.
- Flu vaccinations.
- Discounted chiropodist and massage treatments.
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.).
- EAP – Employee Assistance Programme.
- Career Growth & Personal Development
- Internal transfer and promotion opportunities.
- Cross-departmental exposure.
- Partnered with industry-leading training providers.
- Internal learning gateway.
- Free access to e-learning platform offering job-specific training and personal growth courses.
- Subsidised professional qualifications and certified training programmes.
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes.
- Long service awards.
- Preferential room rate at The Lanesborough for you and your family.
- 50% discount on F&B and Club & Spa treatments.
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.).
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.).
- Retirement parties.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Butler in City of Westminster employer: Eden Rock St Barths
Contact Detail:
Eden Rock St Barths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, let your warm and welcoming nature shine through. Remember, they’re looking for someone who embodies the spirit of The Lanesborough.
✨Tip Number 3
Be prepared to demonstrate your skills! If you land an interview, be ready to discuss how you’ve handled guest requests in the past. Use examples that highlight your attention to detail and ability to anticipate needs—this is key for a Butler role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The Lanesborough right there, so don’t miss out!
We think you need these skills to ace Butler in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and welcoming personality shine through. We want to see how you can embody the spirit of The Lanesborough and make a memorable impression on our guests.
Highlight Relevant Experience: Make sure to showcase any previous experience in a similar role, especially within luxury establishments. We’re looking for candidates who understand the high standards expected in a 5-star environment.
Be Detail-Oriented: Pay attention to the details in your application. Mention your knowledge of guest services and how you anticipate needs, as this is crucial for a Butler role. We love candidates who can think ahead!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Eden Rock St Barths
✨Know Your Stuff
Familiarise yourself with The Lanesborough and its offerings. Understand the amenities, dining options, and services available. This will help you confidently discuss how you can enhance the guest experience.
✨Showcase Your Personality
As a Butler, your warm and welcoming personality is key. Practice conveying genuine enthusiasm and friendliness during the interview. Remember, they’re looking for someone who embodies their commitment to exceptional service.
✨Demonstrate Emotional Intelligence
Brush up on your knowledge of emotional intelligence and non-verbal communication. Be prepared to discuss how you’ve used these skills in past roles to anticipate and meet guests' needs effectively.
✨Dress to Impress
Immaculate grooming standards are essential for this role. Make sure you present yourself in a polished manner that reflects the luxury of The Lanesborough. First impressions matter, so dress smartly and professionally.