At a Glance
- Tasks: Oversee daily operations and optimise guest reservations for a luxury hotel experience.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for elegance and hospitality.
- Benefits: Enjoy competitive pay, extra holidays, health perks, and discounts in the local area.
- Other info: Opportunities for personal growth and exciting social events await you!
- Why this job: Be part of a prestigious team and enhance your career in luxury hospitality.
- Qualifications: Experience in a supervisory role within a 4* or 5* hotel is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Reservations Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, the hotel sits on the doorstep of Hyde Park, close to Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge. The grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. It is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As an Assistant Reservations Manager, you will work closely with the Head of Reservations to oversee daily operations, optimise inventory and revenue opportunities, and ensure coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team’s skills and abilities through training and development as well as leading their annual appraisals.
The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and work with the Reservations, Sales and Events teams.
Key Requirements- Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
- Liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and work with the Front Office, Sales and Events teams.
- Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to deliver exceptional guest service.
- Proactively create and update training materials and supporting documents to keep them up to date and available for the Reservations Agents.
- Be aware of future business on the books and take action to fill low demand periods. Highlight peak dates due to groups or other significant pickups to the Head of Revenue and Head of Reservations.
- Ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management as soon as possible.
- Assist Finance team and Head of Reservations with processing commissions for room reservations.
- Previous experience within Front Office in a 4* or 5* establishment is essential; experience in the luxury London market is preferred.
- Excellent command of English and a second language is preferred.
- Previous experience in a supervisory role.
- Ability to work on own initiative is essential.
- Knowledge of Opera system is preferred.
- Financial Wellbeing: Additional holiday allowance, Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Private Medical Insurance, Dental and Optical benefits, Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments.
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross-departmental exposure, Partnered with industry-leading training providers, Internal learning gateway, Free access to e-learning platform offering job‑specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Head of Reservations in City of Westminster employer: Eden Rock St Barths
The Lanesborough is an exceptional employer, renowned for its commitment to legendary European hospitality and a genuine family spirit that has been cultivated since 1872. Located in the heart of London, just steps from Hyde Park and luxury shopping, we offer our employees a vibrant work culture with extensive career growth opportunities, including internal training and development programmes. With a range of benefits such as enhanced pension schemes, private medical insurance, and social events, we ensure that our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head of Reservations in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Rock St Barths. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Rock St Barths
Don't be shy about reaching out to Eden Rock St Barths directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head of Reservations in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Rock St Barths and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Rock St Barths
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
