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- Tasks: Provide top-notch support for legal tech software and troubleshoot complex issues.
- Company: Leading global provider of innovative legal technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of legal tech while helping clients succeed.
- Qualifications: Experience in technical support and a passion for problem-solving.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A leading global provider of legal technology is looking for a Product Support Specialist to join their growing team. Their software is used by top legal teams worldwide, powering high‑profile cases and transforming how lawyers collaborate. This is an opportunity to step into a role where technical problem‑solving, client interaction, and product influence all come together. If you enjoy digging into complex issues, working closely with engineering teams, and shaping the evolution of a world‑class SaaS product, this could be a strong next step.
What you’ll be doing:
- Acting as a key escalation point for technical and product‑related queries across phone, email, and internal portals.
- Troubleshooting complex software issues and partnering with Engineering, QA, and DevOps to deliver timely resolutions.
- Supporting automation and scripting projects (Python, Bash) to streamline support processes and improve data integrity.
- Working directly with clients to understand their workflows and deliver tailored technical solutions.
- Testing and validating new product features, patches, and releases before deployment.
- Documenting bugs, feature requests, and client feedback to influence product development.
- Creating clear, user‑friendly support materials including guides, FAQs, and internal documentation.
- Mentoring junior team members and promoting best practice across the support function.
- Driving client engagement through proactive outreach, training, and solution optimisation.
What we’re looking for:
- Experience in first and second‑line technical support within a SaaS or software environment.
- Strong troubleshooting skills and the ability to break down complex issues.
- Exposure to scripting or automation (Python, Bash, PowerShell, etc.) or a willingness to learn.
- Confidence working directly with clients and translating technical detail into clear, actionable guidance.
- A proactive mindset, curiosity, and a passion for improving processes and user experience.
- Someone who enjoys collaborating with cross‑functional teams and influencing product evolution.
Product Support Specialist employer: Eden Recruitment Ltd
Contact Detail:
Eden Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company's products and services. Understand their software inside out, so you can discuss how your skills can help solve their challenges.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to tackle hypothetical scenarios or past experiences where you resolved complex issues, especially in a SaaS environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind and show your proactive attitude.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Support Specialist. Highlight your experience in technical support, especially within a SaaS environment, and don’t forget to mention any scripting skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your troubleshooting skills and your passion for improving user experience. Be sure to mention how you can contribute to our team and the exciting work we do.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've tackled in the past. We love seeing how you’ve collaborated with engineering teams or influenced product development through your insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eden Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and the software used in a SaaS environment. Be ready to discuss specific examples of how you've solved complex issues in the past, as this will show your problem-solving skills.
✨Show Off Your Client Interaction Skills
Since this role involves working directly with clients, prepare to share experiences where you've successfully communicated technical details to non-technical users. Think about how you can demonstrate your ability to translate complex information into clear, actionable guidance.
✨Get Familiar with Scripting
If you have experience with Python, Bash, or any other scripting languages, be sure to highlight that. If you're not as familiar, show your willingness to learn by discussing any relevant projects or courses you've taken. This shows your proactive mindset and eagerness to improve processes.
✨Prepare for Team Collaboration Questions
Expect questions about how you work with cross-functional teams. Have examples ready that showcase your collaborative spirit and how you've influenced product evolution in previous roles. This will help demonstrate that you're a team player who can drive client engagement.
