Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot software issues and provide tailored solutions to clients.
- Company: Leading global provider of legal technology with a dynamic team.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Influence product evolution and collaborate with diverse teams.
- Qualifications: Experience in SaaS technical support and strong problem-solving skills.
- Other info: Join a growing team in Greater London with exciting career prospects.
The predicted salary is between 36000 - 60000 £ per year.
A leading global provider of legal technology is seeking a Product Support Specialist to join their growing team in Greater London. This role involves troubleshooting complex software issues and providing tailored technical solutions directly to clients.
Candidates should have experience in technical support within a SaaS environment, strong problem-solving skills, and a proactive approach to process improvement.
The position offers a fantastic opportunity to influence product evolution and work alongside cross-functional teams.
SaaS Product Support & Solutions Specialist in London employer: Eden Recruitment Ltd
Contact Detail:
Eden Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support & Solutions Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the legal tech space on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your problem-solving skills! Prepare examples of how you've tackled complex software issues in the past. We want to see your thought process and how you can bring that to the table.
✨Tip Number 3
Be proactive! Research the company’s products and think about how you could improve them. Bring your ideas to the interview – it shows initiative and that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace SaaS Product Support & Solutions Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support within a SaaS environment. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about legal technology and how you can contribute to our team. We love seeing enthusiasm and a proactive approach!
Showcase Your Problem-Solving Skills: In your application, include specific examples of how you've tackled complex software issues in the past. We’re looking for candidates who can think on their feet and provide tailored solutions to clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to influence product evolution!
How to prepare for a job interview at Eden Recruitment Ltd
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specific SaaS products the company offers. Familiarise yourself with common issues users face and think about how you would troubleshoot them. This will show your technical knowledge and problem-solving skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved complex software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proactive approach to problem-solving.
✨Understand the Company’s Product Evolution
Research the company’s recent product updates or changes. Be ready to discuss how you can contribute to their product evolution and suggest improvements based on your insights. This shows your enthusiasm for the role and your commitment to continuous improvement.
✨Engage with Cross-Functional Teams
Think about how you’ve collaborated with different teams in the past. Be prepared to discuss how you can work effectively with cross-functional teams to deliver tailored solutions to clients. Highlighting your teamwork skills will be key in this role.
