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- Tasks: Provide top-notch support for legal tech software and troubleshoot complex issues.
- Company: Join a leading global provider of innovative legal technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of a world-class SaaS product.
- Qualifications: Experience in technical support and a passion for problem-solving.
- Other info: Collaborative environment with opportunities to mentor and influence product development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A leading global provider of legal technology is looking for a Product Support Specialist to join their growing team. Their software is used by top legal teams worldwide, powering high‑profile cases and transforming how lawyers collaborate. This is an opportunity to step into a role where technical problem‑solving, client interaction, and product influence all come together. If you enjoy digging into complex issues, working closely with engineering teams, and shaping the evolution of a world‑class SaaS product, this could be a strong next step.
What you’ll be doing:
- Acting as a key escalation point for technical and product‑related queries across phone, email, and internal portals.
- Troubleshooting complex software issues and partnering with Engineering, QA, and DevOps to deliver timely resolutions.
- Supporting automation and scripting projects (Python, Bash) to streamline support processes and improve data integrity.
- Working directly with clients to understand their workflows and deliver tailored technical solutions.
- Testing and validating new product features, patches, and releases before deployment.
- Documenting bugs, feature requests, and client feedback to influence product development.
- Creating clear, user‑friendly support materials including guides, FAQs, and internal documentation.
- Mentoring junior team members and promoting best practice across the support function.
- Driving client engagement through proactive outreach, training, and solution optimisation.
What we’re looking for:
- Experience in first and second‑line technical support within a SaaS or software environment.
- Strong troubleshooting skills and the ability to break down complex issues.
- Exposure to scripting or automation (Python, Bash, PowerShell, etc.) or a willingness to learn.
- Confidence working directly with clients and translating technical detail into clear, actionable guidance.
- A proactive mindset, curiosity, and a passion for improving processes and user experience.
- Someone who enjoys collaborating with cross‑functional teams and influencing product evolution.
Product Support Specialist in London employer: Eden Recruitment Ltd
Contact Detail:
Eden Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical problem-solving skills before interviews. Think of real-life scenarios where you've tackled complex issues, especially in a SaaS environment. Be ready to share these experiences during your chats with potential employers.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team.
We think you need these skills to ace Product Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Support Specialist. Highlight your experience in technical support, especially within a SaaS environment, and don’t forget to mention any scripting skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your troubleshooting skills and your passion for improving user experience. Be sure to mention how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've tackled in the past. We love seeing how you’ve collaborated with engineering teams or influenced product development through your insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our system quickly. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Eden Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and scripting. Be ready to discuss specific examples of how you've solved complex software issues in the past, as this will show your problem-solving skills and familiarity with the SaaS environment.
✨Understand the Product and Its Users
Take some time to research the company's software and its impact on legal teams. Understanding the workflows of potential clients will help you tailor your responses during the interview and demonstrate your ability to deliver user-friendly solutions.
✨Prepare for Client Interaction Scenarios
Since the role involves direct client engagement, think about how you would handle various client scenarios. Prepare to share examples of how you've effectively communicated technical details to non-technical users, showcasing your ability to translate complex information into clear guidance.
✨Show Your Collaborative Spirit
This position requires working closely with engineering and other cross-functional teams. Be ready to discuss your experience collaborating with different departments and how you’ve contributed to product evolution. Highlight any mentoring experiences as well, as they align with the company’s focus on promoting best practices.
