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- Tasks: Drive the Eden Shuttle, manage parking, and enhance guest experiences.
- Company: Join the Eden Project, a world-renowned eco-attraction focused on sustainability.
- Benefits: Enjoy flexible hours, team spirit, and opportunities for personal growth.
- Why this job: Be part of a vibrant team creating memorable experiences for guests in a stunning environment.
- Qualifications: Must have a full UK driving licence, customer service qualifications, and First Aid certification.
- Other info: Work outdoors in all weather; weekend and evening shifts required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a passionate, engaging, and driven individual to join our site services team, delivering outstanding traffic and transport services across the Eden Project. This role contributes to creating a world-class welcome for our guests.
Role Purpose
The role involves developing skills and inspiring a passion for putting guests first to deliver a premier experience. Responsibilities include managing the Eden Shuttle service, car parking, and enhancing the guest experience to support their education and enjoyment. Effective traffic management and positive first impressions are key.
Key Accountabilities
- Ensure the safety of up to 25 guests during shuttle travel and work with an efficient traffic management plan to maximize parking and visitor flow.
- Support transport needs for events and exhibitions.
- Greet guests warmly, engage actively, and promote inclusivity and accessibility.
- Understand Eden's ethos, site layout, and highlights to enhance guest interactions.
- Maintain cleanliness and tidiness of work areas, act as the site's eyes and ears to ensure guest expectations are met, and assist with guest safety and welfare concerns swiftly and appropriately.
- Conduct daily safety checks of shuttle vehicles and operate services safely at all times.
- Work collaboratively with colleagues and leadership to support seamless operations and deliver an excellent guest experience from arrival to departure.
- Flexibility to work in other teams such as retail, hospitality, or events may be required.
Demands of the Role
- Applicants must hold a full UK driving license, have relevant customer service qualifications (e.g., NVQ), and possess First Aid at Work and Health & Safety Level 2 certifications.
- Presentation skills are desirable.
- Minimum 1 year of driving experience, with a strong character, team spirit, and a proactive attitude.
- ICT skills and basic vehicle fault-finding abilities are required.
- Chapter 8 training is a plus.
Decision-Making
Make daily operational decisions in collaboration with the Team Supervisor, escalating complex issues to the Duty Manager. Demonstrate self-motivation and a positive attitude, working independently and as part of a team to improve services.
People & Asset Management
Support less experienced staff through training and coaching. Responsible for the care and maintenance of shuttle vehicles and minibuses. Engage with guests effectively and promote a positive guest experience.
Operational Environment
This outdoor role involves working in all weather conditions, standing for long periods amid moving traffic. It requires weekend and some evening work to meet operational needs.
Shuttle Driver - Traffic and Transport employer: Eden Project
Contact Detail:
Eden Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shuttle Driver - Traffic and Transport
✨Tip Number 1
Familiarise yourself with the Eden Project's ethos and layout. Understanding the site will not only help you engage with guests but also enhance their experience, making you a more attractive candidate.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about creating a welcoming atmosphere, demonstrating your ability to connect with people and handle various situations will set you apart.
✨Tip Number 3
Gain some knowledge about traffic management and safety protocols. Being able to discuss how you would ensure guest safety and manage traffic effectively during your interview will show your commitment to the role.
✨Tip Number 4
Highlight any relevant experience in outdoor roles or driving positions. Sharing specific examples of how you've handled similar responsibilities can demonstrate your readiness for the challenges of this job.
We think you need these skills to ace Shuttle Driver - Traffic and Transport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise any qualifications like First Aid and Health & Safety certifications, as well as your driving experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the role. Mention specific skills that align with the job description, such as traffic management and teamwork.
Showcase Relevant Skills: In your application, clearly outline your ICT skills and any vehicle maintenance knowledge. If you have Chapter 8 training, make sure to highlight this as it is a plus for the role.
Prepare for Potential Questions: Think about how you would handle various scenarios related to guest safety and traffic management. Be ready to discuss your decision-making process and how you work collaboratively with others.
How to prepare for a job interview at Eden Project
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities of a Shuttle Driver. Understand the importance of guest safety, traffic management, and how to create a welcoming environment for visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Be ready to discuss how you would engage with guests and handle any issues that may arise during their experience.
✨Demonstrate Team Spirit
Emphasise your ability to work collaboratively with colleagues. Share instances where you've supported team members or contributed to a positive team dynamic, as this role requires flexibility and teamwork.
✨Highlight Relevant Qualifications
Make sure to mention your driving licence, customer service qualifications, and any relevant certifications like First Aid and Health & Safety. If you have Chapter 8 training, be sure to bring that up as well!
