Individual Giving Officer

Overview

Permanent contract £27,924 per annum 37.5 hours per week. Core working hours are Monday – Friday 9am – 5pm, although please do still apply if you meet the criteria and wish to discuss an alternative working pattern. 30 days annual leave per year (including bank holidays) plus an additional day off for your birthday.

The Eden Project demonstrates and inspires positive action for the planet. Fundraising plays an essential role towards fulfilling Eden’s mission to create a future we all want to live in. This is an exciting opportunity to join our fundraising team and support the administration, delivery and development of a range of individual giving activities. You’ll play a key part in communicating our mission to and inspiring our donors, and growing our unrestricted donations.

Key responsibilities will include:

• Provision of excellent donor stewardship and the implementation of an engaging supporter journey.
• Support the administration and delivery of a range of Individual Giving activities, including single and regular donations, appeals, on-site fundraising, celebrative giving, and legacies.
• Collaborate with Eden team members as well as building excellent relationships with Eden’s existing donors and future prospects.

This role would ideally suit someone with experience of working in the charity sector or marketing industry, preferably in a fundraising role. We are looking for an enthusiastic and motivated individual, with excellent communication skills. This is a varied role, so a high level of organisation, multi-tasking and attention to detail will be essential, as will the ability to work independently and adaptively to meet agreed targets.

Responsibilities:

• Use a CRM database to create, look up and maintain supporter records.
• Process financial transactions accurately, setting up Direct Debits and taking credit/debit card, CAF, BACS and cheque payments, and recording Gift Aid declarations.
• Support the improvement of CRM processes, ensuring appropriate data is recorded and analysed to help support fundraising activity.
• Recruit new donors and encourage high levels of retention through excellent donor stewardship and an engaging supporter journey through digital, print, telephone, face-to-face meetings and donor cultivation events.
• Collaborate with the membership and marketing teams to ensure seamless supporter journeys and effective cross-pollination of giving methods and digital fundraising.
• Administer and deliver a wide range of Individual Giving products: ad hoc and regular donors, Patrons, cash and contactless on-site fundraising, celebrative and commemorative giving, events and legacies.
• Develop the range of Individual Giving activities, increasing the profitability and profile of the existing schemes as well as identifying new opportunities to launch.
• Carry out other tasks which may be reasonably requested by the Individual Giving Manager.

Demands of the Role:

• Educated to a minimum of ‘A’ level or equivalent. A fundraising apprenticeship or degree in a related field is desirable, as is professional membership of the Chartered Institute of Fundraising.
• At least two years’ experience of working in the charitable sector or marketing industry, preferably within a fundraising role, although transferable skills gained through customer service, writing, or research roles will also be considered.
• This role requires excellent communication skills, with experience of writing and developing accessible and engaging multi-channel content to elicit action.
• Strong numeracy skills will be required as the role will involve the processing and acknowledgement of donations.
• The post holder will ideally have experience of working with a CRM system and Microsoft Excel to export data, segment audiences and analyse trends.
• Developing and maintaining a good understanding of the legal, regulatory and ethical environment of fundraising including Data Protection and Gift Aid is also essential.

Decision-making:

• Most decision making will be based on knowledge of the role and specific demands of what is expected to be achieved through individual giving fundraising activities.
• Reports to line manager on a regular basis, however autonomy and initiative when working is expected so that the post holder can resolve complex enquiries or complaints before they need to be escalated.
• Works largely to short- and medium-term objectives where professional judgment will be required.
• A high level of personal organisation and ability to prioritise a diverse workload while maintaining excellent attention to detail is essential, as is the ability to work on own initiative to deliver agreed objectives.
• Works within evolving processes and procedures with the need for adaptive thinking, innovation and creativity required as new methods of donor acquisition are tested.
• Reactive problem-solving will be a feature of the role with a need for creativity to adapt to changes in legislation, fundraising code of conduct and budget.
• This will require the post-holder to stay ahead of the changes within the sector and make informed decisions on how Eden may need to adapt its communications and strategy.
• The post holder will take a proactive approach to their work, closely supported by the Individual Giving Manager to continuously develop and improve methods.

People & asset management:

• Shared responsibility for the confidential and accurate processing of personal data and financial transactions so discretion is required.
• No direct line management required.

Communication & visitor experience:

• The job holder will require highly developed communication and interpersonal skills, including excellent written and verbal skills that can be deployed across a range of situations and platforms and are carefully tailored to the audience or situation.
• Requires tact, diplomacy and strong relationship building skills.

Operational environment:

• The post holder will mostly work normal office hours through hybrid office and home working, but some travel may be required to attend meetings and conferences.
• There will be occasional attendance at evening and weekend events for donors and supporters, for which time off in lieu will be provided.

Additional Features: Excellent communication skills and attention to detail, along with the ability to work independently and adaptively to meet agreed objectives.