At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Beckenham employer: Eden Park
At Toby Carvery - Eden Park, we pride ourselves on being an excellent employer that values teamwork and personal connections. With flexible shifts, generous discounts across our brands, and opportunities for career progression, including paid qualifications, we ensure our chefs not only thrive in their roles but also enjoy a fulfilling work-life balance. Join our vibrant team where fun and camaraderie are at the heart of what we do, making every day a chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff in Beckenham
✨Tip Number 1
Get familiar with our application process! It’s super quick and easy, so don’t stress about having a CV. Just hop onto our website and fill out the form in under 2 minutes – we want to hear from you!
✨Tip Number 2
Show off your passion for guest care during any interviews or chats with us. We love candidates who can demonstrate their enthusiasm for creating a welcoming environment – it’s what we’re all about!
✨Tip Number 3
Brush up on your communication skills! Being able to handle guest enquiries and complaints with professionalism is key. Practice how you’d respond to different scenarios to show us you’re ready for anything.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! We’re all about working together to create a fantastic experience for our guests, so share examples of how you’ve been an active team player in the past.
We think you need these skills to ace Hotel Staff in Beckenham
Some tips for your application 🫡
Keep it Simple:No need for a fancy CV here! Just fill out our quick application form on the website. We want to know about you, so be genuine and straightforward in your answers.
Show Your Passion:Let us see your enthusiasm for guest care! Use the application to highlight any experiences or qualities that show how much you love creating a welcoming environment.
Be Yourself:We’re all about authenticity. Don’t try to be someone you’re not; just be yourself! Share your personality and what makes you a great fit for our team.
Double-Check Before Submitting:Before you hit that submit button, take a moment to review your application. Make sure everything is clear and free of typos – we appreciate attention to detail!
How to prepare for a job interview at Eden Park
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Think of situations where you faced pressure and how you managed to stay professional and composed.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend to boost your confidence.
✨Emphasise Teamwork and Collaboration
This role requires being an active member of a team, so be ready to discuss your experiences working in teams. Share how you contributed to a positive team environment and supported your colleagues.
