At a Glance
- Tasks: Support the Aftersales Manager in ensuring smooth daily operations and excellent customer service.
- Company: Join Eden, a busy multi-franchise dealership in Torbay.
- Benefits: Enjoy a competitive salary, company car, and up to 33 days holiday.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and a proactive, customer-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Full‑time position within Eden’s busy, multi‑franchise dealership in Torbay. The role supports the Aftersales Manager in ensuring the daily operation of service and parts departments runs smoothly, maintaining operational efficiency, profitability and excellent customer service.
Key Responsibilities
- Oversee daily invoicing to ensure accuracy and timeliness.
- Monitor and drive EVHC (Electronic Vehicle Health Check) upsell performance.
- Support the team in maximizing service and parts revenue opportunities.
- Maintain high levels of customer satisfaction by monitoring feedback, resolving escalated issues and ensuring service processes meet manufacturer and company standards.
- Work closely with aftersales advisors, technicians and parts teams to ensure workflow efficiency and compliance with manufacturer requirements.
- Achieve key performance indicators (KPIs) in a fast‑paced environment.
Required Skills & Experience
- Strong organisational skills and commercial awareness.
- Proactive, customer‑focused approach.
- Excellent communication and problem‑solving abilities.
- Experience in an aftersales or automotive service setting is desirable.
Benefits
- We offer a competitive salary and a comprehensive benefits package:
- Company car
- Up to 33 days holiday per annum plus a paid day off for family/celebratory events.
- A paid birthday day off.
- Death in Service benefit of 4 × salary.
- Workplace pension scheme with enhanced employer contributions.
- Cycle to Work bike purchase scheme through salary exchange.
- Access to Eden Elite, our in‑house management development scheme.
- Comprehensive in‑house training with our dedicated training department.
- Eden Special Occasion Limo loan for family events.
- Employee Assistance Programme, including online GP.
If you are ambitious, customer‑focused and thrive in a flexible, team‑oriented environment, please apply today.
Assistant Aftersales Manager employer: Eden Motor
Eden Vauxhall in Torbay is an exceptional employer, offering a dynamic work environment where employees can thrive in their careers while enjoying a strong focus on customer satisfaction and operational excellence. With a comprehensive benefits package that includes generous holiday allowances, professional development opportunities through our in-house training and management schemes, and unique perks like a paid birthday off and family event limo loans, we foster a supportive culture that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Aftersales Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eden Motor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eden Motor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eden Motor:Your cover letter is your chance to shine! Tell us why you want to work at Eden Motor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eden Motor!
How to prepare for a job interview at Eden Motor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
