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- Tasks: Assist customers with their aftersales needs and provide top-notch service.
- Company: Join Eden, a forward-thinking automotive company dedicated to customer satisfaction.
- Benefits: Enjoy up to 33 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a team that values integrity, communication, and personal growth.
- Qualifications: Customer service skills and a team-oriented mindset are essential.
- Other info: Comprehensive training and career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Location Oxford
Working Hours Full Time
Benefits Aftersales
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a \’Better World of Motoring\’ for our customers, we are also dedicated to providing a \’Better World of Work\’ for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.
We are looking for an Aftersales Advisor to join our team at Eden Oxford. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
In return we will provide you with a competitive salary as well as the following Eden benefits:
- Rewarding loyalty with up to 33 days holiday per annum
- Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- A paid day off on your birthday
- Death in Service benefit of 4 x salary
- Workplace pension scheme offering enhanced employer contributions
- Cycle to Work bike purchase scheme through salary exchange
- Access to Eden Elite, an in-house management development scheme
- Comprehensive in-house training with our dedicated training department
- Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events
- Access to an Employee Assistance Programme, including on-line GP for you and your dependants
If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.
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Aftersales Advisor employer: Eden Motor
Contact Detail:
Eden Motor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eden and their values. This will help you show that you're genuinely interested in being part of their team and committed to their mission of creating a 'Better World of Motoring'.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. This will help you stand out during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! Eden values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share specific stories that highlight your communication skills and ability to support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Eden family. Don’t miss out on this opportunity!
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your CV and cover letter. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Professional and Presentable: Since we’re all about creating a friendly and professional environment, it’s important to present yourself well in your application. Use a clean format for your CV and keep your language professional yet approachable.
Tailor Your Application: Don’t just send out the same CV and cover letter for every job. Take a moment to tailor your application to Eden and the Aftersales Advisor role. Mention why you’re excited about working with us and how you align with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Eden Motor
✨Know Your Stuff
Before the interview, make sure you research Eden and their commitment to customer service. Familiarise yourself with their values and how they create a 'Better World of Motoring'. This will show your genuine interest in the company and help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations and what you learned from them. This will demonstrate your ability to handle customer interactions effectively.
✨Be a Team Player
Eden values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal. Highlight your communication skills and how you contribute to a positive team environment.
✨Dress to Impress
First impressions matter! Dress professionally and presentably for your interview. This not only shows respect for the interviewers but also reflects your understanding of the professional environment at Eden. A polished appearance can set a positive tone for the conversation.