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- Tasks: Assist customers daily and provide excellent service in a team environment.
- Company: Eden is dedicated to creating a better world of motoring and work for its employees.
- Benefits: Enjoy up to 33 days holiday, discounts, and a paid day off for your birthday!
- Why this job: Join a friendly team that values communication, personal development, and integrity.
- Qualifications: Customer service skills are essential; motor trade experience is a plus but not required.
- Other info: Comprehensive training and unique perks like a free limo for special occasions!
The predicted salary is between 30000 - 42000 £ per year.
Location Exeter
Working Hours Full Time
Benefits Aftersales
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a \’Better World of Motoring\’ for our customers, we are also dedicated to providing a \’Better World of Work\’ for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.
We are looking for an Aftersales Advisor to join our team at Eden Exeter. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
In return we will provide you with a competitive salary as well as the following Eden benefits:
- Rewarding loyalty with up to 33 days holiday per annum
- Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- A paid day off on your birthday
- Death in Service benefit of 4 x salary
- Workplace pension scheme offering enhanced employer contributions
- Cycle to Work bike purchase scheme through salary exchange
- Access to Eden Elite, an in-house management development scheme
- Comprehensive in-house training with our dedicated training department
- Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events
If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.
Be Part of the Team Apply for the Role Below Title * – Please Select – First Name * Last Name * Phone Number * Phone Type * Home Phone Work Phone Mobile Email * Upload CV * Covering letter (Optional) Email me a copy of this application
Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service.
Buy your next vehicle online today from the comfort of your own sofa.
Reg. Company Number: 3198046 / 6256143
VAT Reg. No. GB 230 6678 11
Eden Automotive Ltd/Eden Motor Retail Ltd is a credit broker not a lender. We work with a number of carefully selected lenders who may be able to offer you finance for your purchase. The lender will pay us a commission for arranging finance for you, upon request we can disclose these details to you. The lender will require a credit check and conduct an affordability assessment before making any offer of finance to you. All finance is subject to status. Terms and conditions apply.
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Aftersales Advisor employer: Eden Motor
Contact Detail:
Eden Motor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the aftersales sector. Understanding common customer concerns and the services offered can help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to thrive in a customer-focused role.
✨Tip Number 3
Network with current or former employees of Eden or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the company's commitment to employee development and customer service. This shows you're genuinely interested in being part of their team.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the Aftersales Advisor role. Emphasise your ability to work in a team and your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the motor trade. Mention why you want to work at Eden and how you can contribute to their mission of a 'Better World of Motoring'.
Highlight Relevant Skills: In your application, focus on your IT skills, ability to prioritise tasks, and any experience in retail or customer service. These are key attributes for the Aftersales Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Eden Motor
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist a client.
✨Demonstrate Teamwork
Eden values team players, so be ready to discuss how you've collaborated with others in previous roles. Highlight any specific projects or situations where teamwork led to positive outcomes.
✨Research the Company Culture
Familiarise yourself with Eden's commitment to a 'Better World of Motoring' and their focus on employee development. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to prioritising workload and working independently. Think about scenarios where you've had to manage multiple tasks and how you approached them, as this will demonstrate your organisational skills.
