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For Companies At a Glance
- Tasks: Assist customers daily and support the team with excellent service.
- Company: Eden is dedicated to creating a better world for both customers and employees.
- Benefits: Enjoy up to 33 days holiday, discounts, flexible hours, and comprehensive training.
- Why this job: Join a friendly, open culture focused on personal development and teamwork.
- Qualifications: Customer service skills are essential; motor trade experience is a plus but not required.
- Other info: Extra paid day off for birthdays and family events, plus a free limo for celebrations.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
At Eden Motor Group, we are dedicated to creating a better world of motoring by offering unmatched customer service and support. Established in 2008, Eden has grown to over 20 dealerships across southern UK, representing renowned brands like Vauxhall, Mazda, Hyundai, Peugeot, MG, Leapmotor, and Skywell, among others. We take pride in fostering a supportive and professional environment for our employees, known as the Eden family. Each of our dealerships is recognized for its reputation within local communities, driven by a customer-focused culture rooted in openness, integrity, and flexibility.
Role Description
This is a full-time, on-site role for an experienced Aftersales Advisor located in Exeter. The primary responsibilities include delivering exceptional customer service, managing aftersales operations, and ensuring customer satisfaction with post-purchase services. Key duties include handling customer inquiries, coordinating vehicle servicing and repairs, processing warranties, maintaining accurate records, and liaising with the service team to ensure smooth operations. The ideal candidate will be instrumental in fostering long-lasting customer relationships and maintaining high service standards.
Qualifications
- Strong customer service and communication skills to effectively interact with clients and address their needs.
- Excellent organizational and time-management skills for coordinating aftersales operations and managing customer appointments.
- Proficiency with basic computer systems and familiarity with software used for tracking service and warranty records.
- Knowledge of motor vehicles, automotive services, and aftersales processes is preferred.
- A proactive approach to problem-solving and a commitment to sustaining exceptional service standards.
- A customer-centric mindset with a focus on creating positive customer experiences.
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Aftersales Advisor employer: Eden Motor Group
Contact Detail:
Eden Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. Understanding the products and services offered by Eden will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you feel more confident when interacting with potential customers.
✨Tip Number 3
Network with current employees or others in the automotive sector. This can provide you with valuable insights into the company culture at Eden and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your team player mentality during interviews. Be prepared to share examples of how you've successfully collaborated with others in previous roles, as this aligns well with Eden's emphasis on teamwork.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in the motor trade or retail. Use specific examples to demonstrate how you've excelled in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Aftersales Advisor position at Eden. Mention why you admire their commitment to a 'Better World of Work' and how your values align with theirs.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively interacted with customers or worked as part of a team to resolve issues.
Highlight Flexibility and Initiative: Eden values flexibility and the ability to work independently. Include instances where you've successfully managed your workload or adapted to changing circumstances in previous roles.
How to prepare for a job interview at Eden Motor Group
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist a client.
✨Demonstrate Teamwork
Since this role requires working as part of a team, be ready to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or supported a colleague in achieving their tasks.
✨Highlight Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your ability to communicate with both customers and team members.
✨Research the Company Culture
Eden values openness, friendliness, and integrity. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. This will help you convey why you would be a great fit for their team.
