At a Glance
- Tasks: Assist customers and provide top-notch service in a dynamic team environment.
- Company: Eden Motor Group, committed to a better world of motoring and work.
- Benefits: Up to 33 days holiday, discounts, flexible hours, and comprehensive training.
- Other info: Enjoy perks like a paid day off for your birthday and family events.
- Why this job: Join a friendly team and develop your career while making customers happy.
- Qualifications: Excellent customer service skills; motor trade experience is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Banbury
Aftersales Advisor at Eden Banbury
We are looking for an Aftersales Advisor to join our team at Eden Banbury. You should possess excellent customer service skills, be presentable, professional, reliable, and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
Responsibilities
Assist incoming customers on a daily basis, engage prospective customers, use IT tools to provide service, work independently and prioritise workload, uphold communication standards.
Qualifications
Excellent customer service skills, professional appearance, reliability, team player, experience in motor trade or retail customer service a plus, good communication and IT skills, self‑motivated.
Benefits
- Rewarding loyalty with up to 33 days holiday per annum;
- Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;
- A paid day off on your birthday;
- Death in Service benefit of 4 x salary;
- Workplace pension scheme offering enhanced employer contributions;
- Flexible working hours;
- Cycle to Work bike purchase scheme through salary exchange;
- Access to Eden Elite, an in‑house management development scheme;
- Comprehensive in‑house training with a dedicated training department;
- Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Motor Vehicle Manufacturing
Aftersales Advisor in Banbury employer: Eden Motor Group
Eden Motor Group is an exceptional employer located in Banbury, Oxfordshire, dedicated to fostering a supportive and rewarding work environment. With a strong emphasis on personal development, flexible working hours, and a range of attractive benefits including generous holiday allowances and discounts for employees and their families, Eden prioritises the well-being and growth of its team members. Join us to be part of a culture that values integrity, communication, and teamwork, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Banbury
✨Tip Number 1
Get to know the company! Research Eden Motor Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about wanting to join the Eden team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Aftersales Advisor in Banbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Professional and Presentable:Since this role is all about interacting with customers, it’s important to convey a professional image. Use a clean and clear format for your application, and don’t forget to proofread for any typos or errors before hitting send!
Communicate Clearly:Good communication is key in our team. When writing your application, be concise and clear about your experiences and why you’re a great fit for the Aftersales Advisor role. We love straightforward and engaging applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Eden!
How to prepare for a job interview at Eden Motor Group
✨Know Your Customer Service Skills
Make sure you can highlight your customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing excellent service.
✨Research Eden Motor Group
Familiarise yourself with Eden Motor Group's values and mission. Understanding their commitment to a 'Better World of Motoring' will help you align your answers with what they stand for, showing that you're genuinely interested in the company.
✨Prepare for Teamwork Questions
Since being a team player is crucial for this role, prepare to discuss your experiences working in teams. Think of times when you collaborated effectively or resolved conflicts, as these stories will demonstrate your ability to work well with others.
✨Show Initiative and Flexibility
Be ready to talk about situations where you've taken the initiative or adapted to changing circumstances. This will showcase your reliability and ability to prioritise tasks, which are key traits for an Aftersales Advisor.
