At a Glance
- Tasks: Assist customers with their aftersales needs, both face-to-face and over the phone.
- Company: Join Eden Motor Group, committed to a better world of motoring and work.
- Benefits: Enjoy up to 33 days holiday, discounts, flexible hours, and comprehensive training.
- Other info: Receive a paid day off for your birthday and access to an in-house management development scheme.
- Why this job: Be part of a friendly team that values communication, integrity, and personal development.
- Qualifications: Excellent customer service skills; motor trade experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Location Newbury
Working Hours Full Time
Benefits Service
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.
We are looking for an Aftersales Advisor to join our team at Eden Newbury. You should possess excellent customer service skills, either face to face or telephone based, both would be an advantage. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communications skills and basic computer skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload. You should also be presentable, professional, reliable and a dedicated team player.
In return Eden will provide you with a competitive salary as well as the following benefits:
- Rewarding loyalty with up to 33 days holiday per annum;
- Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts;
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families;
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events;
- A paid day off on your birthday;
- Death in Service benefit of 4 x salary;
- Workplace pension scheme offering enhanced employer contributions;
- Flexible working hours;
- Cycle to Work bike purchase scheme through salary exchange;
- Access to Eden Elite, an in-house management development scheme;
- Comprehensive in-house training with a dedicated training department;
- Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.
- Access to an Employee Assistance Programme, including on-line GP for you and your dependants.
If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required,
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Aftersales Advisor in Newbury employer: EDEN MOTOR GROUP
Eden Newbury is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where team collaboration thrives. With generous benefits such as up to 33 days of holiday, flexible working hours, and comprehensive in-house training, employees are encouraged to grow their careers while enjoying a rewarding work-life balance in the vibrant community of Newbury.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EDEN MOTOR GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EDEN MOTOR GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EDEN MOTOR GROUP:Your cover letter is your chance to shine! Tell us why you want to work at EDEN MOTOR GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EDEN MOTOR GROUP!
How to prepare for a job interview at EDEN MOTOR GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
