At a Glance
- Tasks: Transform the non-clinical side of a dental practice and enhance patient experience.
- Company: Successful Private Dental Practice focused on patient-centred care.
- Benefits: Part-time role with flexible hours and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to becoming the leading dental practice in the area.
- Why this job: Lead innovative changes and make a real impact in patient care.
- Qualifications: 3+ years in business management or customer-focused roles.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for a part time Business Operations Manager on behalf of a successful Private Dental Practice. The role works 3 to 4 days on site at the practice. The ideal candidate will be an ambitious, commercially minded individual who will help to transform the non-clinical side of the practice. This role combines patient experience, operational excellence, team leadership, and business growth. The goal is to become the leading patient-centred dental practice in the area. You will own front-of-house operations, embed modern systems where required (including AI and automation), and deliver growth in patient numbers and overall business performance.
Key Responsibilities
- Minimum 3 years’ experience in business management, luxury hospitality, healthcare, or retail sectors with strong customer experience requirements.
- Lead and enhance the full patient journey, from initial enquiry through to retention and referrals.
- Develop and implement a premium patient experience strategy across all patient touchpoints.
- Optimise enquiry handling, booking systems, recalls, follow-up processes, and patient communication standards.
- Improve patient satisfaction, online reviews, complaints resolution, referral generation, and treatment acceptance rates.
- Identify and drive revenue growth opportunities while supporting high standards of patient care.
Business Operations Manager in Portsmouth employer: Eden James Consulting Limited
Join a dynamic and innovative Private Dental Practice that prioritises patient experience and operational excellence. As a part-time Business Operations Manager, you will thrive in a supportive work culture that values your contributions and encourages professional growth. With opportunities to implement modern systems and drive business performance, this role offers a unique chance to make a meaningful impact in the community while enjoying a flexible work schedule.
Contact Detail:
Eden James Consulting Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental or healthcare sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Understand their patient experience strategies and think about how you can contribute to their goal of becoming the leading patient-centred dental practice in the area.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams in the past and improved customer experiences. We want to see your passion for operational excellence and how you can drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Business Operations Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience in business management, especially in sectors like healthcare or luxury hospitality. We want to see how your skills align with transforming the non-clinical side of a practice!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've improved patient experiences or driven revenue growth in previous roles. This will help us see the impact you can make.
Be Personable:Remember, this role is all about enhancing the patient journey. Use your application to show us your personality and how you connect with people. A friendly tone can go a long way in demonstrating your fit for a patient-centred practice.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Eden James Consulting Limited
✨Know the Practice Inside Out
Before your interview, do some homework on the dental practice. Understand their values, mission, and any recent news or achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
With a minimum of 3 years in business management or related fields, be ready to discuss specific examples from your past roles. Highlight how you've improved customer experiences or operational efficiencies, as this is crucial for the role.
✨Demonstrate Leadership Skills
As a Business Operations Manager, you'll need to lead a team. Prepare to share instances where you've successfully led a team or project. Focus on your approach to team motivation and how you handle challenges, as this will resonate well with the interviewers.
✨Think Patient-Centric
Since the goal is to enhance patient experience, come prepared with ideas on how to improve patient journeys. Discuss strategies you've implemented in the past that have led to increased satisfaction and retention, showing that you can contribute to their vision.
